> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Automation History: See Every Email and Text for an Inspection
> Open an inspection's Automation History in Hive Inspect to see every email and text: sent, scheduled, waiting, cancelled, failed, bounced or opened. Then send now, send again, preview or cancel.
In the dashboard: open the inspection, then Quick Actions → Automations. From the Inspections list: ⋮ → Automations.
Every inspection has its own **Automation History** page. It lists each email and text Hive has sent, will send or has stopped for that inspection, one entry per person. Use it to answer "did my client get the confirmation?", see when an email was opened, find out why a reminder didn't go out, and send something again.
## Open the Automation History
You can get there two ways. Both open the same page.
1. Open the inspection from the **Inspections** page.
2. In the **Quick Actions** card near the top, click **Automations**.
1. On the **Inspections** page, click the round blue **⋮** button at the end of the inspection's row.
2. In the **Quick Actions** window, click **Automations**.
The page is in the web dashboard only. The mobile app doesn't have it.
## What's on the page
From top to bottom:
* **Compose Email** writes a one-off email to anyone on the inspection. See [Send an email by hand with Compose Email](/how-tos/compose-email).
* **Delete All Automations** removes every message for this inspection. See [Delete all automations](#delete-all-automations-for-one-inspection).
* **Inspection Details** shows the inspection's status, date and time, how many messages there are, how many were sent and, if any, how many bounced or were marked as spam.
* **Status filters** narrow the list (see [Filter the list](#filter-the-list)).
* **Email Automations** on the left and **SMS Automations** on the right. Each message is a card.
Within each column, messages are grouped by status in this order: **Sent** (newest first), **Scheduled** (soonest first), **Waiting**, **Cancelled**, **Failed**.
An automation appears **once per recipient**. If an automation goes to the Customer and the inspection has two clients, you see two cards, one for each client. An automation that goes to both the client and the agent shows a card for each of them.
## What each status means
| Status | What it means | What you can do |
| - | - | - |
| **Waiting** | The message is waiting for its event. For example, **Report Ready** waits until you publish the report, and **Inspection Rescheduled** waits until you reschedule. Some waiting messages never send, because their event never happens. | **Preview**, **Send Now**, **Cancel** |
| **Scheduled** | The event has happened and the message has a send time. It goes out at the **Scheduled** time on the card. | **Preview**, **Send Now**, **Cancel** |
| **Sent** | Hive sent it. | **View Sent**, **Send Again** |
| **Failed** | Hive tried and couldn't send it. The red **Error** line says why, most often "No email address" or "No phone number". | **Send Again**, **Cancel** |
| **Cancelled** | It won't be sent. The **Why it was cancelled** line says why. | **Preview**, **Send Now** |
| **Bounced** | It was sent, but the receiving mail server rejected it. It still counts as **Sent**. | **View Sent**, **Send Again** |
| **Spam** | It was sent and the recipient marked it as spam. It still counts as **Sent**. | **View Sent**, **Send Again** |
## Read a message card
Each card shows:
* **The automation's name** and a badge with the recipient's role (**Customer**, **Buyer Agent**, **Listing Agent**, **Inspector** and so on).
* **To:** the person's name and email address (or mobile number for a text). **CC:** lists any addresses that were copied. **CC skipped** lists CC entries left out because they weren't valid email addresses.
* **Subject** (emails) or **Message Preview** (texts). This is the automation's wording with its placeholders, for example `{{{property_address}}}`. Click **View Sent** or **Preview** to see it filled in.
* **Created:** when Hive added the message to this inspection. **Scheduled:** when it was due to go out. **Sent:** when it went out.
* **Opened:** when the recipient last opened the email, and how many times (for example **(3x)**). **Not opened yet** means no open has been recorded.
Opens are a guide, not proof. Some email apps load emails automatically, which counts as an open even if nobody read it. Others block the tracking, so an email can be read without ever showing **Opened**. Texts don't have open tracking.
**"✓ Will use latest contact info when sent"** on a scheduled message means Hive looks up the contact's current email and phone just before sending. If you fix a typo in the client's email on the inspection, scheduled messages go to the corrected address.
### Bounced emails
* **Bounced — invalid address** (red): the address doesn't exist. Correct the contact's email, then click **Send Again**.
* **Bounced — temporary issue** (amber): the mailbox was full or the server was busy. Try **Send Again** later.
* **Marked as spam**: the recipient reported the email as spam.
Hover over a bounce line to see the receiving server's message. Hive also emails your company admin when an email bounces.
### Scheduled messages
The **Scheduled** time is in your computer's time zone. If you reschedule the inspection, reminders move to match the new time.
### Waiting messages
The blue box names the event the message is waiting for, such as **Report Published**, **Rescheduled**, **Payment Received** or **Event Scheduled**. Once the event happens, the message becomes **Scheduled** and gets a send time.
A message waiting for **Event Scheduled** sends only when you add an inspection event (such as a radon pickup) to this inspection. If you never add one, it stays waiting and never sends.
### Cancelled messages
Hive cancels messages on its own when they're no longer needed. The **Why it was cancelled** line tells you which reason applied. The most common ones:
| Why it was cancelled | What it means |
| - | - |
| Cancelled by a team member. | Someone clicked **Cancel** on this message. |
| All agreements were signed, so the reminder wasn't needed. | An agreement reminder stopped because the client signed. |
| Payment was received, so the reminder wasn't needed. | A payment reminder stopped because the inspection was paid. |
| The inspection wasn't confirmed. This automation only sends for confirmed inspections. | The event happened while the inspection was Draft, Review or Waiting. |
| Its send time had already passed by more than 15 minutes… | For example, a 24-hour reminder for an inspection booked the same day. Hive skips it instead of sending it late. |
| The recipient's tags didn't match… / The inspection's services or add-ons didn't match… / The inspection's custom fields didn't match… | A filter in the automation's [Advanced Settings](/how-tos/automation-advanced-settings) didn't match this inspection. |
| This automation is set to send only once, and it had already been sent. | [Only Trigger Once](/how-tos/automation-advanced-settings#only-trigger-once) is on. |
| The recipient was removed from the inspection. | You took the contact or inspector off the inspection. |
| The inspection was cancelled. / The inspection was deleted. | The inspection was canceled or deleted, so waiting messages stopped. |
| Replaced by a new reminder for the inspection's new time. | You rescheduled, and Hive made a new reminder for the new time. |
| The automation was turned off. | Its **Active** switch is off on the **Automations** page. |
| The recipient unsubscribed from automated emails. | The person clicked unsubscribe in an earlier email. |
### Texts
Text messages have their own column with the same statuses and buttons. The **Message Preview** shows the first 150 characters of the automation's wording. Texts can't bounce or be marked as spam, and Hive can't tell whether they were read.
## Filter the list
The coloured buttons under **Inspection Details** turn statuses on and off. Each shows how many messages have that status. All of them except **Bounced** and **Spam** are on when the page opens.
**Bounced** and **Spam** messages are also **Sent**, so they already show while **Sent** is on. To see only the bounced emails, turn every other button off and turn **Bounced** on:
If you turn every button off, the columns ask you to select at least one status.
## See exactly what was sent: View Sent
Click **View Sent** on a sent message. The **Sent Email Content** (or **Sent SMS Content**) window shows the subject and message exactly as the recipient got them, with the placeholders filled in, plus the recipient, CC, send time and open count.
This is what to check when a client says a link was wrong or a detail was missing. Very old messages may say **Sent content not available**.
## See what will be sent: Preview
Click **Preview** on a waiting, scheduled or cancelled message. The **Email Preview** (or **SMS Preview**) window fills in the placeholders with the inspection's current details, so you see the message as it would go out right now.
If you edit the details first (for example the time or a payment), the preview and the message both use the new details.
## Send a message now: Send Now
**Send Now** is on waiting, scheduled and cancelled messages. It sends a copy straight away:
* It skips the automation's filters and send conditions, even if the agreement is already signed or the inspection is already paid, so check the message before you click.
* It still waits for the automation's [Sleep Hours](/how-tos/automation-advanced-settings#sleep-hours). During sleep hours Hive tells you the time it will go out.
* It sends to the contact's current email or phone.
* The copy shows up as a new **Sent** card.
**Send Now doesn't replace the original message.** A scheduled or waiting message stays on the list and still goes out at its own time, or when its event happens. If you only want it sent once, click **Cancel** on the original after you click **Send Now**.
If the message can't be sent (for example the contact has no email), Hive tells you why and the copy shows as **Failed**.
## Send a message again: Send Again
**Send Again** is on sent and failed messages. Use it when:
* the client says they never got the confirmation or the report email;
* you fixed a wrong email address or phone number on the contact;
* a message failed and you've fixed the cause.
Send Again sends a new copy to the contact's **current** email or phone, with the automation's **current** wording. If you edited the automation since the first send, the new copy uses the new wording. The new copy shows as another **Sent** card.
To resend a payment request from **Add Invoice** or **Request balance**, use the **Fees and Payments** card. Those cards are marked **Managed in Fees & Payments** here. See [Fees and payments on an inspection](/how-tos/fees-and-payments).
## Stop a message for this inspection: Cancel
**Cancel** is on waiting, scheduled and failed messages. The message becomes **Cancelled** with "Cancelled by a team member." and won't send. Other inspections aren't affected.
Use it to stop a single message, for example:
* the report email to an agent your client doesn't want to receive the report;
* the reschedule notice before you change the time, if you want to reschedule quietly;
* a reminder for a client who already confirmed by phone.
A sent message can't be cancelled or unsent. A cancelled message can still be sent with **Send Now** later.
To stop an automation for every inspection, turn off its **Active** switch on the [Automations](https://dashboard.hiveinspect.com/dashboard/automations) page instead.
## Delete all automations for one inspection
**Delete All Automations** at the top of the page removes every message for this inspection: waiting, scheduled, sent, cancelled and failed.
Before you click **Delete All**, know that:
* Nothing is sent. Waiting and scheduled messages simply stop.
* The history is deleted too. You can no longer see what was sent or when it was opened, and you can't bring it back.
* Other inspections and your automations themselves aren't touched.
* Hive can still add new messages to this inspection later, for example when you add a contact to it or change its services.
To stop the messages but keep the record of what was sent, click **Cancel** on each waiting and scheduled message instead.
## Emails you sent with Compose Email
When you send an email from **Compose Email** with an inspection selected, it's saved here as **Manual Email**, one card per **To** recipient, with its opens and bounces.
**Send Again** on a manual email sends it to that recipient again with the same subject, message and attachments. Placeholders are filled in again with the inspection's current details.
Messages from **Send Reports** in Quick Actions aren't listed here.
## Common questions
1. Open the inspection's Automation History and find the confirmation for that client.
2. **Sent** with **Opened**: it arrived and was opened. Ask them to search their inbox for your company name.
3. **Sent**, **Not opened yet**: it was delivered. Ask them to check their spam or junk folder. See [Why are my emails going to spam](/faq/automations-and-emails#emails-going-to-spam-own-domain).
4. **Bounced — invalid address**: the email address is wrong. Fix it on the contact, then click **Send Again**.
5. **Failed**: read the **Error** line. Usually the contact has no email. Add it, then click **Send Again**.
6. **Cancelled**: read **Why it was cancelled**. Click **Send Now** if it should still go out.
7. **Not on the list**: the automation didn't apply to this inspection. See [Why didn't my automation send?](/how-tos/automation-settings#why-didnt-it-send).
Automations you create or import later are added only to inspections booked afterwards, unless you chose **Include existing future inspections** when you saved it. It's also missing if it's limited to other services, or the inspection has no one with the recipient's role (for example no listing agent). See [Save your changes](/how-tos/automation-settings#save-your-changes).
To send it to this inspection anyway, use [Compose Email](/how-tos/compose-email) and pick the automation as the email template.
Yes, unless you cancel the original. **Send Now** sends a copy and leaves the original scheduled. Click **Cancel** on the original reminder (the one still **Scheduled**) to stop the second send.
The card shows the automation's wording. The placeholders are filled in when the message is sent. Click **View Sent** (sent messages) or **Preview** (waiting and scheduled ones) to see the filled-in version.
No. Edits to an automation apply to every inspection. To send different wording to one client, **Cancel** the message here and send your own with [Compose Email](/how-tos/compose-email).
No. Canceling the inspection stops the waiting and scheduled messages (they show as **Cancelled**, "The inspection was cancelled.") and sends any **Inspection Cancelled** automations. Deleting the inspection stops them too and sends nothing. See [Inspection statuses](/how-tos/inspection-statuses) and [Delete an inspection](/how-tos/delete-inspection).
## Where to go next
* [Send an email by hand with Compose Email](/how-tos/compose-email)
* [Quick Actions on an inspection](/how-tos/inspection-quick-actions)
* [Automation Settings: Basics](/how-tos/automation-settings)
* [Automation Settings: Advanced](/how-tos/automation-advanced-settings)
* [Automation Starter Pack](/how-tos/automation-starter-pack)
This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.