> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Hive Inspect Billing: Plans, Seats, Receipts and Cancelling > Pick a Hive Inspect plan, read your report balance, add inspector seats and add-ons, update your card, download receipts, switch plans or cancel. In the dashboard: **Business Tools → Subscriptions**, the **Plans** link at the bottom of the sidebar, or **Subscriptions** in the menu under your profile photo. The **Subscription Management** page is where you pick and pay for your Hive plan. It also shows how many reports you have left, the inspector seats you pay for, and the add-ons you can buy. Payments go through Stripe. Your card, receipts and cancelling are on your billing page on Stripe. Click **Manage Subscription** on the Subscriptions page to open it. See [Your billing page on Stripe](#your-billing-page-on-stripe). ## Who can use this page The account owner can always open it. Other team members need the **Manage Subscriptions** permission. Without it they see **Access Denied: You don't have permissions to manage subscriptions. Contact your organization owner for access.** See [What each permission does](https://docs.hiveinspect.com/settings/team-settings.md#what-each-permission-does). You buy and change plans in the web dashboard. The mobile app doesn't sell plans. ## What's on the Subscriptions page ![The Subscription Management page on a Monthly plan: the Current Plan card with Status Monthly, Renews Nov 18, 2026 and a Manage Subscription button, the Report Usage card showing Unlimited Reports Available, and the Team Management card with Inspector Slots 2 / 3, 1 slot(s) available, Additional Inspector \$69/month, and Remove Inspector and Add Inspector buttons](https://mintcdn.com/hiveinspect-43c85ed1/IDwtrCOfMht-GaZ-/images/how-tos/billing-monthly-plan.png?fit=max\&auto=format\&n=IDwtrCOfMht-GaZ-\&q=85\&s=a21669e64943b340a25dbc4aa8a812e3) From top to bottom: | Card | What it shows | When you see it | | - | - | - | | **Current Plan** | Your plan's **Status**, the **Renews** date, and **Manage Subscription**, which opens your billing page on Stripe. | Always. **Manage Subscription** only once you've paid for something. | | **Report Usage** | How many reports you can still create. See [Your report balance](#your-report-balance). | Always | | **Software Subscriptions** and **One-Time Purchase** | The plans you can buy. See [Plans and prices](#plans-and-prices). | When you don't have an active Monthly or Annual plan, or your plan is set to cancel | | **Team Management** | Your inspector seats, with **Add Inspector** and **Remove Inspector**. See [Inspector seats](#inspector-seats). | On a paid monthly or annual plan | | **Website Services** | A website build and website maintenance plans. See [Website services](#website-services). | Until you own both a build and a maintenance plan | | **Dedicated SMS Number** | Your own number for texts. See [Add-ons](#add-ons). | Always | | **Review Engine** | Automated review requests. See [Add-ons](#add-ons). | On a paid monthly or annual plan | Click **Refresh** at the top right to load the latest status, for example right after you pay. ## Plans and prices ![The Subscription Management page on the free trial: a banner reading You're on the Free Trial, 3 reports remaining, Current Plan Status Free Trial, Report Usage 3 Reports Remaining with Free trial: 3 of 5 remaining, then Software Subscriptions with three cards, New Inspector Tiered: Monthly \$39/month then \$59, \$79, then \$99/mo, Monthly \$99/month, and Annual \$999/year Save \$189 per year, and below them One-Time Purchase with the 10 Reports Package at \$99 one-time, and the line Secure payment powered by Stripe](https://mintcdn.com/hiveinspect-43c85ed1/IDwtrCOfMht-GaZ-/images/how-tos/billing-free-trial-plans.png?fit=max\&auto=format\&n=IDwtrCOfMht-GaZ-\&q=85\&s=ecbd02669ded0749b8d1fdb180455564) | Plan | Price | Reports | Extra inspectors | | - | - | - | - | | **Monthly** | \$99/month | Unlimited | \$69/month each | | **Annual** | \$999/year. The card says **Save \$189 per year!** | Unlimited | \$599/year each | | **New Inspector Tiered: Monthly** | \$39 for month 1, \$59 for month 2, \$79 for month 3, then \$99/month from month 4 | Unlimited | The plan is for solo inspectors | | **10 Reports Package** | \$99 one-time | 10 | **Additional inspector can not be added.** | The Monthly and Annual cards list **All features included**, **Priority support** and **Custom automations i.e. emails and sms included**. Monthly also says **Cancel anytime**. To buy a plan: 1. Click **Start Monthly Plan**, **Start Annual Plan**, **Start at \$39/month** or **Buy 10 Reports**. 2. For **New Inspector Tiered: Monthly**, a **New Inspector Plan Requirements** window asks you to confirm that you're a **new home inspector** (you started less than 3 months ago) and a **solo home inspector**. Tick **I confirm that I meet all requirements above** and click **Start at \$39/month**. 3. For the **10 Reports Package**, a **10 Reports Package Limitations** window says **Additional inspector cannot be added** to this package. Tick **I understand and accept these limitations** and click **Buy 10 Reports**. 4. Pay on the Stripe checkout page. When you come back to Hive you see **Payment Successful!** If you close the checkout page without paying, you see **Payment Canceled: Your purchase was canceled. No charges were made.** Reports from the **10 Reports Package** don't expire. You can buy it again when you run out. If Hive sends you a special offer link, the offer's plan cards show above the regular ones on this page. ### Promo codes There's no box for a promo or discount code on the Subscriptions page or on the Stripe checkout page. You don't need one: if you have a promo or discount, we apply it to your account for you. ## Your report balance The **Report Usage** card shows one of these: | You see | What it means | | - | - | | **Unlimited** **Reports Available** | You're on a Monthly or Annual plan. | | A number and **Reports Remaining** | How many inspections you can still create on the free trial or a 10 Reports Package. On the trial, **Free trial: 3 of 5 remaining** sits under the number. | | **Paused** and **Reports paused until payment is resolved** | Your last payment failed. See [When a payment fails](#when-a-payment-fails). | A report is used when the inspection is **created**, not when the report is published. If you cancel or delete an inspection whose report was never published, the report comes back to your balance. See [When a free report counts](https://docs.hiveinspect.com/faq/getting-started.md#free-trial-report-count). Reports you buy are added to what you have. If you have 3 free trial reports left and buy a 10 Reports Package, you have 13. When the balance reaches 0, you can't create new inspections. Creating one shows **Subscription Limit Reached** and takes you to the Subscriptions page. Your online scheduler stops taking bookings too. Clients see **Online Scheduling Temporarily Unavailable** and are asked to call or email you. ### Plan statuses The **Status** badge on the **Current Plan** card can show: | Status | What it means | | - | - | | **Free Trial** | You haven't bought a plan. You're using your free trial reports or a 10 Reports Package. | | **Monthly**, **Annual** or **Inspector Monthly Plan** | Your plan is active. **Inspector Monthly Plan** is the New Inspector Tiered plan. | | **Payment Failed** | Your last payment didn't go through. Stripe is retrying your card. | | **Payment Incomplete** | The first payment for a plan wasn't completed. | | **Expired** | Your plan has ended. | | **No Plan** | There's no plan on the account. | ## When a payment fails ![The Subscriptions page after a failed payment: an orange banner reading Your last payment failed (\$99.00), Pay the outstanding invoice to keep your subscription active, Stripe will keep retrying your card until Nov 1, 2026 (9 days left), with Pay now & update card and Manage billing buttons, then Current Plan with Status Payment Failed, and Report Usage showing Paused, Reports paused until payment is resolved](https://mintcdn.com/hiveinspect-43c85ed1/IDwtrCOfMht-GaZ-/images/how-tos/billing-payment-failed.png?fit=max\&auto=format\&n=IDwtrCOfMht-GaZ-\&q=85\&s=9d5d8d7152050070a15121f48b21d466) If a payment fails: * A banner at the top of every dashboard page says **Action required: Your last payment failed**, with **Pay now & update card** and **View details**. You can close it with the **X** for the rest of your session. * The Subscriptions page shows the amount due and the date until which Stripe keeps retrying your card. * **Report Usage** shows **Paused**. You can't create new inspections until the payment goes through. To fix it, click **Pay now & update card**. It opens the unpaid invoice on Stripe, where you can pay with a new card. **Manage billing** opens your billing page, where you can change the card on file. If Stripe can't collect the payment by that date, your plan is canceled. You then see **Your subscription was canceled due to repeated payment failures.** Hive can't turn that plan back on by itself. Pick a plan on the Subscriptions page to start again. If an invoice is still open, a **Pay outstanding invoice** button opens it. ## Inspector seats Every person who does inspections needs a paid seat. Office staff don't. You can add seats on the Monthly and Annual plans, not on the **New Inspector Tiered** plan or the **10 Reports Package**. See [Seats and billing](https://docs.hiveinspect.com/business-tools/team-permissions.md#seats-and-billing). The **Team Management** card shows **Inspector Slots**: seats in use out of the seats you have, and how many are free. An extra seat is \$69/month, or \$599/year on an Annual plan. ### Add a seat 1. In the **Team Management** card, click **Add Inspector**. 2. The **Add Inspector Slot** window shows what you're charged now, prorated for the rest of your billing period, and the full price from your next billing date. 3. Click **Confirm & Pay**. The card on file is charged right away. ![The Add Inspector Slot window: You'll be charged \$41.40 now (prorated for the remaining billing period). Starting November 18, 2026, you'll be charged \$69.00/month for this additional inspector slot. Buttons: Cancel and Confirm & Pay \$41.40](https://mintcdn.com/hiveinspect-43c85ed1/IDwtrCOfMht-GaZ-/images/how-tos/billing-add-inspector-dialog.png?fit=max\&auto=format\&n=IDwtrCOfMht-GaZ-\&q=85\&s=9624ee1099557d1f8fe7eb766247f762) You see **Inspector Added!** Then invite the person from **Teams** with **Invite User**. See [Invite a team member](https://docs.hiveinspect.com/business-tools/team-permissions.md#invite-a-team-member). If your card is declined, you see **Payment Declined** and no seat is added. Update your card, then try again. ### Remove a seat Click **Remove Inspector** in the **Team Management** card. The button is greyed out when you have no extra seats. * **If you have a seat nobody is using**, the **Remove Unfilled Inspector Seat** window drops one seat from your subscription. No one is removed. Click **Remove Seat**. * **If every seat is in use**, the **Remove Inspector** window asks which sub-inspector to remove. If they have open inspections, pick who they move to. Then click **Remove Inspector**. The person is deactivated, their history is kept, and their seat is removed. Both windows show your new recurring bill and say **No refund will be issued for the current billing period.** To deactivate someone from **Teams** instead, see [Deactivate someone who leaves](https://docs.hiveinspect.com/settings/team-settings.md#deactivate-someone-who-leaves). ## Add-ons | Add-on | Price | Where | | - | - | - | | **Dedicated SMS Number** | \$20/month | Your own number for automated texts and two-way texting. You need a paid plan. After paying, fill in the registration form. See [Dedicated phone number](https://docs.hiveinspect.com/how-tos/dedicated-phone-number.md). | | **Review Engine** | \$49/month, or \$499/year (**Save 15%**) | Automated review requests by text and email. The card shows on a paid monthly or annual plan. See [Review Engine](https://docs.hiveinspect.com/how-tos/review-engine.md). | Each add-on is its own subscription, paid on its own Stripe checkout page. Once it's active, its card shows **Active**. If it's set to cancel, the card says **Subscription will end on** and the date. ## Website services The **Website Services** card sells a website for your inspection business: a **Professional Website Build** for a one-time \$299, then a maintenance plan. **Basic Maintenance** is \$29/month or \$249/year. **SEO Boost + Maintenance** is \$99/month or \$999/year. **See our sample websites** opens examples. Each one is paid on Stripe and billed apart from your Hive plan. The card hides once you own both a build and a maintenance plan. See [Website services](https://docs.hiveinspect.com/how-tos/website-services.md). ## Your billing page on Stripe Click **Manage Subscription** in the **Current Plan** card. Your billing page on Stripe opens. It lists the subscriptions you pay for, including add-ons such as the **Review Engine** and your **Dedicated SMS Number**. There you can: * **Download receipts and invoices** from your invoice history. * **Change the card** you pay with. * **Update your billing details:** name, email, address and phone. * **Cancel a subscription.** See [Cancel a subscription](#cancel-a-subscription). You can't switch plans there. See [Switch between monthly and annual](#switch-between-monthly-and-annual). When you're done, use the link on that page to go back to Hive. ## Cancel a subscription Cancel on your billing page on Stripe: 1. Go to **Business Tools → Subscriptions** and click **Manage Subscription**. 2. On your billing page on Stripe, find the subscription and cancel it. Stripe may ask why you're cancelling. 3. Go back to Hive and click **Refresh** to see the change. The subscription stops at the **end of your current billing period**. You keep using it until then, and you aren't charged again. > [!WARNING] > > Your inspector seats are billed on the same subscription as your Hive plan. Cancelling the plan ends every seat too. To drop just one seat, use **Remove Inspector** on the Subscriptions page. See [Remove a seat](#remove-a-seat). Changed your mind before the period ends? Go to **Business Tools → Subscriptions**, click **Manage Subscription**, and click **Don't cancel** on your billing page on Stripe. Your plan then renews as normal. There is no pause option. ### What happens when your plan ends * Your account, templates, contacts and past inspections stay. You can still sign in. * **Status** shows **Expired**. * You can't create new inspections, and your online scheduler stops taking bookings, until you start a plan or buy reports. * Free trial or package reports you had before your Monthly or Annual plan started don't come back. Your balance starts at 0, plus any 10 Reports Package you buy. ## Switch between monthly and annual There's no switch button. You cancel the current plan, then start the new one. 1. Cancel your plan on your billing page on Stripe. See [Cancel a subscription](#cancel-a-subscription). 2. Go back to **Business Tools → Subscriptions** and click **Refresh**. The plan cards show again because your plan is set to cancel. 3. Click **Start Annual Plan** or **Start Monthly Plan** and pay on Stripe. When the new plan starts, Hive ends the old one straight away. The days left on the old plan aren't credited, so it's best to switch close to your renewal date. Your inspector seats were billed on the old plan. After switching, check the **Team Management** card and add seats with **Add Inspector** if you need them. Your **Review Engine**, **Dedicated SMS Number** and website plans are separate subscriptions and keep running. Your data, templates and settings don't change. To move to the **10 Reports Package**, cancel your plan the same way, then click **Buy 10 Reports**. You can buy it before your plan ends. The 10 reports are only used once the plan has ended, because a Monthly or Annual plan doesn't use up reports. ## Common questions > **Why don't I see the plan cards?** > > The plan cards hide while you have an active Monthly or Annual plan that isn't set to cancel. Cancel your plan first, then click **Refresh**. See [Switch between monthly and annual](#switch-between-monthly-and-annual). > **I paid, but the page still shows my old plan. What do I do?** > > Click **Refresh** at the top right of the Subscriptions page. If it still shows your old plan after a minute, ask in the chat bubble in your dashboard. > **Why don't I see a Manage Subscription button?** > > It shows once your company has a billing account with Stripe. Hive creates one the first time you open a plan's checkout page. On a free trial that has never started a checkout, there's no billing page to open yet. > **Can I get a refund for a seat I removed or a plan I cancelled?** > > Removing a seat shows **No refund will be issued for the current billing period.** Cancelling keeps your plan running until the end of the period you paid for. For anything else, ask in the chat bubble in your dashboard. > **Can a team member manage billing for me?** > > Yes. Turn on **Manage Subscriptions** for them in **Teams → Manage**. See [What each permission does](https://docs.hiveinspect.com/settings/team-settings.md#what-each-permission-does). ## Where to go next Account, billing and team FAQ Short answers on plans, receipts, seats and logins FAQ [Open](https://docs.hiveinspect.com/faq/account-and-team.md) When a free report counts How the 5 free trial reports are used and given back FAQ [Open](https://docs.hiveinspect.com/faq/getting-started.md#free-trial-report-count) Seats and billing Who needs a paid inspector seat Guide [Open](https://docs.hiveinspect.com/business-tools/team-permissions.md#seats-and-billing) Team settings Invite, deactivate and set permissions for your team Guide [Open](https://docs.hiveinspect.com/settings/team-settings.md) Referral program Earn Hive credit when inspectors you refer subscribe Guide [Open](https://docs.hiveinspect.com/how-tos/referral-program.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.