> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Cancel Your Hive Inspect Subscription and Keep Your Data > Cancel your Hive Inspect plan from the Subscriptions page, see what stops when it ends, and what we do with your reports, templates and client data afterwards. In the dashboard: **Business Tools → Subscriptions → Manage Subscription** You can cancel your Hive plan at any time from the web dashboard. Your plan keeps working until the end of the period you've already paid for, and you aren't charged again. Cancelling doesn't delete anything. Your reports, templates, contacts and past inspections stay in your account, and your clients can still open their reports. See [What we do with your data](#what-we-do-with-your-data-after-you-cancel). ## Before you cancel * **There's no pause option.** If you're taking a break, cancel now and start a plan again when you're back. For a slow season, the **10 Reports Package** (\$99 one-time, reports never expire) may suit you better. See [Plans and prices](https://docs.hiveinspect.com/how-tos/billing-and-subscriptions.md#plans-and-prices). * **Unused time isn't refunded.** Plans renew automatically, so cancel before your renewal date to avoid the next charge. The date is under **Renews** in the **Current Plan** card. * **Your inspector seats end with the plan.** To let just one inspector go, use **Remove Inspector** instead. See [Remove a seat](https://docs.hiveinspect.com/how-tos/billing-and-subscriptions.md#remove-a-seat). * **Add-ons are billed separately.** The **Review Engine**, **Dedicated SMS Number** and website maintenance plans are their own subscriptions. Cancelling your Hive plan doesn't cancel them. See [Cancel an add-on](#cancel-an-add-on). * **Who can cancel:** the account owner, or a team member with the **Manage Subscriptions** permission. See [What each permission does](https://docs.hiveinspect.com/settings/team-settings.md#what-each-permission-does). ## Cancel your subscription To cancel, go to the Subscriptions page and click **Manage Subscription**. You cancel on your billing page on Stripe, our payment processor. ### 1. Open the Subscriptions page In the web dashboard, go to **Business Tools → Subscriptions**. You can also click **Plans** at the bottom of the sidebar, or **Subscriptions** in the menu under your profile photo. You can't cancel from the mobile app. ### 2. Click Manage Subscription In the **Current Plan** card, click **Manage Subscription**. Your billing page on Stripe opens. ![The Subscription Management page on a Monthly plan: the Current Plan card with Status Monthly, Renews Nov 18, 2026 and a Manage Subscription button, the Report Usage card showing Unlimited Reports Available, and the Team Management card with Inspector Slots 2 / 3](https://mintcdn.com/hiveinspect-43c85ed1/IDwtrCOfMht-GaZ-/images/how-tos/billing-monthly-plan.png?fit=max\&auto=format\&n=IDwtrCOfMht-GaZ-\&q=85\&s=a21669e64943b340a25dbc4aa8a812e3) ### 3. Cancel your plan on Stripe Find your Hive plan, click **Cancel subscription** and confirm. Stripe shows the date your plan ends. It may also ask why you're leaving; you can skip that question. ### 4. Go back to Hive Use the link on the Stripe page to go back to Hive, then click **Refresh** at the top right of the Subscriptions page. The plan cards show again, because your plan is now set to cancel. Your plan stays active until the end of your current billing period. After that, Stripe doesn't charge your card again. > [!NOTE] > > Don't see **Manage Subscription**? It only shows once you've paid for something. On a free trial there's nothing to cancel: if you don't buy a plan, you're never charged. ### Cancel an add-on Each add-on shows as its own subscription on the same Stripe billing page. Cancel each one you no longer want there: * **Review Engine.** Cancelling stops the billing. To stop review requests going out, also message us in the chat bubble and we'll turn the Review Engine off for you. * **Dedicated SMS Number.** Cancel it the same way. * **Website maintenance plan.** Cancel it the same way. We can hand over your site's text and photos at no extra cost. Email [website@hiveinspect.com](mailto:website@hiveinspect.com). See [Website services](https://docs.hiveinspect.com/how-tos/website-services.md#cancel-maintenance). The **10 Reports Package** is a one-time purchase, so there's nothing to cancel. ### Changed your mind? Before your plan ends, go to **Business Tools → Subscriptions**, click **Manage Subscription**, and click **Don't cancel** on your Stripe billing page. Your plan then renews as normal. After your plan has ended, pick a plan on the Subscriptions page to start again. See [Coming back later](#coming-back-later). ## When your plan ends On the end date Stripe showed you, your plan stops. Here's what changes: **What keeps working:** * Signing in to the web dashboard and the mobile app * Opening your past inspections and reports, and viewing their PDFs * Your templates, contacts, settings and team list * Your clients' and agents' report links and portal. They can still open reports, download PDFs, sign agreements and pay invoices. **What stops:** * **Creating new inspections.** The dashboard shows **Subscription Limit Reached**; the mobile app shows **No reports remaining**. * **Your online scheduler and quote widget.** Clients see **Online Scheduling Temporarily Unavailable** or **Online Quoting Temporarily Unavailable** and are asked to call or email you. * **Online booking from your [public page](https://docs.hiveinspect.com/how-tos/public-page.md).** * **Your inspector seats.** > [!WARNING] > > Your automations keep running after your plan ends. Emails and texts for inspections already in Hive, such as reminders and follow-ups, still go out. If you're closing your business, turn each automation off with its **Status** switch on the **Automations** page. See [Active](https://docs.hiveinspect.com/how-tos/automation-settings.md#active). ## What we do with your data after you cancel **We keep it.** Cancelling your subscription doesn't delete anything, and there's no time limit. Everything stays in your account, exactly as you left it: * Your reports, their PDFs, and every photo and video in them * Your inspections, with their agreements, signatures, invoices and payment records * Your templates and saved comments * Your contacts, agents and brokerages * Your settings, automations and team Your clients and agents keep access to the reports you've already sent them. Their links and client portal keep working. For how long we keep reports in general, see [How long Hive keeps your data](https://docs.hiveinspect.com/how-tos/data-retention.md). ### Coming back later Start any plan on the **Business Tools → Subscriptions** page. All your data is where you left it, so you can pick up straight away. A few things don't carry over: * **Inspector seats.** They ended with your old plan. Add the seats you need with **Add Inspector**. See [Add a seat](https://docs.hiveinspect.com/how-tos/billing-and-subscriptions.md#add-a-seat). * **Leftover trial or package reports.** Free trial or 10 Reports Package reports you had before your first Monthly or Annual plan don't come back. ### Keep your own copy You don't need to download anything before you cancel. If you want a copy outside Hive anyway: | What | How | | - | - | | A report | Open it in the Web Editor, click **PDF** at the top right, then **View PDF**, and save the file. | | Contacts | **Contacts → Export to CSV**. See [Export to CSV](https://docs.hiveinspect.com/how-tos/contacts-list.md#export-to-csv). | | Earnings | **Export to CSV** on the Earnings page. See [Export to CSV](https://docs.hiveinspect.com/how-tos/earnings.md#export-to-csv). | | An invoice | Open it on the inspection and click **Download PDF**. | | A signed agreement | Open **Agreements** on the inspection and click **View PDF**. | There's no single button that downloads every report at once. ### Delete your account and data There's no delete button in Hive. If you want your data removed for good: 1. Cancel your plan and any add-ons first, so you aren't charged again. 2. From the account owner's login, message us in the chat bubble, or email [support@hiveinspect.com](mailto:support@hiveinspect.com). > [!WARNING] > > Deleting is permanent and can't be undone. Your reports, photos, inspections, templates and contacts are erased, and your clients' report links stop working. Download anything you want to keep first. We confirm your request within 10 business days. We may keep billing and financial records where the law requires it. See our [Privacy Policy](https://www.hiveinspect.com/privacy). ## Common questions > **Can I pause my subscription instead?** > > No, there's no pause option. Cancel your plan and start a new one when you're ready. Your data waits for you. For a quiet few months, the **10 Reports Package** lets you pay only for the inspections you do. > **Do I get a refund for the rest of my month or year?** > > No. Your plan keeps working until the end of the period you paid for, but unused time isn't refunded. Cancel before your renewal date to avoid the next charge. See our [Subscription Agreement](https://www.hiveinspect.com/subscription-agreement). > **Can my clients still see their reports after I cancel?** > > Yes. Your clients and agents can still open the reports you sent them, download the PDFs, sign agreements and pay invoices. Their links don't depend on your plan. > **Do you delete my data when I cancel?** > > No. We keep your reports, photos, templates, contacts and inspections, with no time limit. Your data is only deleted if you ask us to delete your account. See [What we do with your data](#what-we-do-with-your-data-after-you-cancel). > **Does cancelling my plan cancel my Review Engine, SMS number or website?** > > No. Each one is a separate subscription. Cancel each one on your Stripe billing page. See [Cancel an add-on](#cancel-an-add-on). > **I cancelled but I was still charged. Why?** > > Check these first: > > * **You cancelled after your renewal date.** The renewal was charged before the cancellation. > * **The charge is for an add-on.** The **Review Engine**, **Dedicated SMS Number** and website plans bill separately. Your Stripe billing page lists every active subscription. > * **You have an unpaid invoice** from before you cancelled. > > If none of these fit, ask in the chat bubble in your dashboard. > **Can I switch from monthly to annual instead of cancelling?** > > Yes. There's no switch button: you cancel the current plan, then start the new one. See [Switch between monthly and annual](https://docs.hiveinspect.com/how-tos/billing-and-subscriptions.md#switch-between-monthly-and-annual). ## Where to go next How long Hive keeps your data Reports don't expire, on a plan or after you cancel Guide [Open](https://docs.hiveinspect.com/how-tos/data-retention.md) Billing and subscriptions Plans, seats, receipts and your Stripe billing page Guide [Open](https://docs.hiveinspect.com/how-tos/billing-and-subscriptions.md) Account, billing and team FAQ Short answers on plans, receipts, seats and logins FAQ [Open](https://docs.hiveinspect.com/faq/account-and-team.md) Get help Reach our team from the chat bubble or the mobile app Guide [Open](https://docs.hiveinspect.com/how-tos/get-help.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.