> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dedicated Phone Number

> Complete guide to setting up a dedicated business phone number for automated text messages. Send texts from a consistent, professional number and never miss a client response.

## What is a Dedicated Phone Number?

A Dedicated Phone Number is a custom local phone number used to send all of your automated text messages to clients and agents. Instead of messages coming from a generic shared number, they come from **your own consistent number** — giving your business a more professional and recognizable image.

This creates a better experience for everyone:

* **Clients and agents** recognize a consistent number, building trust and credibility
* **Inspectors** receive responses directly in the platform, ensuring nothing gets missed

***

## How It Works

1. All automated text messages (confirmations, reminders, follow-ups) are sent from your dedicated number
2. When a client or agent replies, the response is routed to you via the platform, your phone, and your email
3. You can view and manage all conversations from your Messages dashboard

> **Note:** The dedicated number is for text messaging only. If someone tries to call the number, the call will not connect.

***

## Benefits

* **Professional Branding** — Clients and agents recognize a consistent number, reinforcing trust and your business identity
* **Direct Communication** — Responses come directly to your account, streamlining communication and ensuring nothing gets missed
* **Improved Reliability** — A dedicated number reduces confusion for clients and agents who might otherwise receive messages from varying numbers

***

## Setting Up Your Dedicated Phone Number

### Step 1: Subscribe

Head to [**Business Tools > Subscriptions**](https://dashboard.hiveinspect.com/dashboard/business-tools/subscriptions) and activate the Dedicated Phone Number add-on.

### Step 2: Complete Your Business Info

Fill out the [**Dedicated Number Form**](https://dashboard.hiveinspect.com/dashboard/automations/dedicated-number-form) with your company and business details. **Accuracy is critical** — the information you provide is used for number registration and compliance, so double-check everything before submitting.

After submitting, it may take a few days for your number to be approved and activated.

***

## Tracking Inbound Responses

Once your dedicated number is active, you can track incoming messages and replies in three places:

1. **Messages Dashboard** — View all conversations at [**Messages**](https://dashboard.hiveinspect.com/dashboard/messages)
2. **Your Phone** — You'll receive a text on your configured phone number whenever someone replies to an automated text
3. **Your Email** — You'll receive an email with the message content, contact name, and a direct link to the inspection order

***

## Removing Your Dedicated Number

If you no longer wish to use a dedicated number, you can remove it from your account. Your automated text messages will revert to being sent from the default shared number, and the associated subscription will be canceled.

***

## Frequently Asked Questions

### What happens if someone tries to call my dedicated number?

The call will not go through. The dedicated number is for text messaging only — voice calls are not supported.

### Can I use an existing phone number I already own?

No. Dedicated numbers are selected from available options and cannot match an existing number. You will choose a custom number during setup.

### How long does it take to get my number?

After submitting your business information, it typically takes a few days for the number to be approved and activated.

### Will clients see my personal number?

No. All automated texts are sent from your dedicated number, keeping your personal phone number private.

***

## Getting Started

Setting up your dedicated phone number is quick and simple:

1. **Subscribe** to the add-on in [Business Tools > Subscriptions](https://dashboard.hiveinspect.com/dashboard/business-tools/subscriptions)
2. **Fill out your business info** on the [Dedicated Number Form](https://dashboard.hiveinspect.com/dashboard/automations/dedicated-number-form)
3. **Configure forwarding** — add your phone number and email so you never miss a response
4. **Start sending** — your automated texts will now go out from your professional dedicated number

***

> **Pro Tip:** Make sure to configure both phone and email forwarding so you can catch client replies no matter where you are. The forwarded message includes the sender's name and a direct link to their inspection, so you can respond with full context.