> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Get Help From Hive: Chat, Help Docs and Feature Requests > Reach the Hive Inspect team from the dashboard chat bubble or Need Help? in the mobile app, what to include, onboarding calls, help docs and Feature Requests. In the dashboard: the **chat bubble** at the bottom right of every page, and **Business Tools → Feature Requests**. In the mobile app: **My Profile → Need Help?** There are three ways to get help from Hive: | You want to | Use | | - | - | | Ask a question, report a bug, or ask us to do something in your account | The **chat bubble** in the dashboard, or **Need Help?** in the mobile app. See [Chat with us](#chat-with-us-from-the-dashboard). | | Learn how something works | These help docs, the [FAQ](https://docs.hiveinspect.com/faq.md) and the [video tutorials](https://docs.hiveinspect.com/video-tutorials.md). See [Help docs and videos](#help-docs-faqs-and-videos). | | Ask for something Hive doesn't do yet | **Business Tools → Feature Requests**. See [Feature Requests](#feature-requests). | On the free trial you can also [book an onboarding call](#book-an-onboarding-call). Our team answers in the chat seven days a week. ## Chat with us from the dashboard The blue chat bubble sits at the bottom right of every dashboard page once you're signed in, including the report editor. Click it to write to our team. ![The bottom right corner of a dashboard page, with the round blue chat bubble over the page content](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/get-help-chat-bubble.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=9a0b824b1338bc37e9c63d691cbd45dc) * The chat knows who you are. Hive passes your name, your login email and your company name to it, so you don't need to explain which account you're on. * The bubble isn't on the sign-in page or on pages your clients see, such as the client portal and your online scheduler. Sign in to the dashboard first. * While the **Ask Agent** panel is open, the bubble is hidden, because the panel sits in the same spot. Close the panel and the bubble comes back. There's no phone support line. Support runs through the chat bubble. For something complicated, or when you're onboarding, we can send you a Zoom link for a live video call and share screens with you. ### Coming back to a conversation Your chat is tied to your Hive login, not to the browser. Close the tab, come back on Friday or sign in on another computer, and the same conversation is there when you open the chat bubble. Signing out clears the chat from that browser. Sign back in and your conversation comes back. If you've left the dashboard when we reply, our reply is emailed to your login email too. To follow up, come back to the chat bubble and answer there. ## Chat with us from the mobile app The mobile app has its own chat. Open the **My Profile** tab and tap **Need Help?** (**Chat with us now**). You can also tap **Contact Support** under **Help and Support** on the same tab. It offers: * **Live Chat**: the same chat as **Need Help?**. * **Community Support**: our Facebook group, where other inspectors answer. * **Email Us**: an email to [support@hiveinspect.com](mailto:support@hiveinspect.com). > [!NOTE] > > The chat in the mobile app and the chat bubble in the web dashboard are **separate conversations**. A conversation you start on your computer doesn't show in the app, and the other way around. Both reach the same team, so you can use either. ## What to put in your message The more we can see, the faster we can fix it. Include: * **The inspection address** for anything about an inspection, report, invoice or payment. * **A screenshot or a short screen recording** of what you see, including any error message. * **Where it happened**: the web dashboard or the mobile app, and which page or screen. * **What you did and what you expected**, step by step. * **For the mobile app**: your phone or tablet model (iPhone, iPad or Android), and whether the app is up to date from the App Store or Google Play. If a report won't sync in the mobile app, don't log out, delete the app or clear its data while you wait for us. See [Fix a problem](https://docs.hiveinspect.com/faq/fix-a-problem.md). ## Help docs, FAQs and videos * **These help docs**: the **Docs** button at the top of your dashboard home page opens them. Use the search at the top of any page. * **[FAQ](https://docs.hiveinspect.com/faq.md)**: real questions inspectors asked our team, with the answers. * **[Video tutorials](https://docs.hiveinspect.com/video-tutorials.md)**: short walkthroughs, starting with the onboarding videos. Watch them in order when you set up your account. * **[What's new](https://docs.hiveinspect.com/whats-new/overview.md)**: every release. * **Community**: the **Community** button on your dashboard home page opens the Hive Facebook group. ![Buttons at the top of the dashboard home page: Apple App Store and Google Play icons, Community and Docs](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/get-help-dashboard-header.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=8ca416ada090daae86fd2f289fff17a9) The **Docs** and **Community** buttons only show on the dashboard home page, on a wide enough window. ## Book an onboarding call While you're on the free trial, the banner at the top of your dashboard home page, your **Inspections** page and **Business Tools → Subscriptions** has a **Book onboarding call** button, next to **Onboarding videos**. ![The free trial banner: You're on the Free Trial, 3 reports remaining, with Book onboarding call, Onboarding videos and Upgrade plan buttons](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/get-help-trial-banner.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=2ddc269fbb86ead2ed68a1fa691955d4) 1. Click **Book onboarding call**. A booking page opens in a new tab. 2. Fill in your **Name**, **Years of experience in Home Inspection**, **Company name**, **City, State**, **Phone number** and **Number of home inspectors**. **Company website** and **Notes** are optional. 3. Click **Continue to scheduling**. 4. Pick a time on the calendar. You get a calendar invite. If the calendar doesn't load, click **Calendar not loading? Open the scheduler in a new tab**. Watch the [onboarding videos](https://docs.hiveinspect.com/video-tutorials.md) first and bring your questions, so the call goes to the parts that are specific to your business. Already a customer and stuck on something complicated? Ask in the chat bubble. Our team can send you a Zoom link for a live video call with screen sharing. ## Feature Requests Use **Feature Requests** to ask for something Hive doesn't do yet and to follow it until it ships. Report **bugs** in the chat instead, because bugs are handled first. Open [**Business Tools → Feature Requests**](https://dashboard.hiveinspect.com/dashboard/business-tools/feature-requests) in the web dashboard. You need the **Business Tools** permission to open Business Tools. See [What each permission does](https://docs.hiveinspect.com/settings/team-settings.md#what-each-permission-does). ![The Feature Requests page: Tell us what to build next and follow every request from idea to shipped, with a 3/3 priority slots pill and a New Request button. Status filters All 6, Needs your input 1, Submitted 1, Reviewing 1, Planned 1, In progress 1, Completed 1, a Search requests box and a Recent activity sort. Request cards show their status, a Priority tag, the title, the description, the HiveInspect Team response, who asked and when, reply and attachment counts and last activity. The Needs your input card says The team asked a question, reply to keep this moving](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/feature-requests-list.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=ed75929fa3394e07b73012b20480c49c) ### Who sees your requests Everyone in your company sees all of your company's requests and replies. Other companies don't see them. Each request shows who asked for it. ### Submit a request 1. Click **New Request**. 2. Give it a **Title** (up to 200 characters) and a **Description**. Say what you want, the problem it solves and how you'd expect it to work. Say which page or screen it's for, web or mobile. 3. Add **Media** if you can: up to 10 images, videos and PDFs. Screenshots and screen recordings help a lot, including from your old software if it had the feature. 4. Click **Submit request**. The request opens so you can follow it. ![The New Feature Request window: Tell us what you'd like to see in HiveInspect. Screenshots and screen recordings help a lot. Title, Description, a Media area for up to 10 images, videos and PDFs with Add, drag and drop or browse to upload, and Cancel and Submit request buttons](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/feature-requests-new.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=c7b2323f3968a1ed5e7da555129c71aa) Put one feature in each request, so each one can move on its own. | File | Types | Largest size | | - | - | - | | Image | JPEG, PNG, GIF, WebP, HEIC | 25 MB | | Video | MP4, MOV, WebM | 500 MB | | PDF | PDF | 50 MB | ### Request statuses | Status | What it means | | - | - | | **Submitted** | Received. Our team reviews every request. | | **Reviewing** | Our team is evaluating this request. | | **Needs your input** | Our team needs more details from you. Reply in the thread to keep it moving. | | **Planned** | On the roadmap. We'll update the thread when work starts. | | **In progress** | We're building it right now. | | **Completed** | Shipped. | | **Declined** | Not planned right now. The team's response explains why. | The filter buttons above the list show how many requests have each status. Click one to show only those, or **All** for everything. **Needs your input** comes first, so you can see what's waiting on you. We let you know when your request's status changes or our team replies, so you don't have to keep checking the page. ### Follow a request and reply Click a request to open it. It shows: * Its progress from **Submitted** to **Completed**. * Your description and attachments. * The **HiveInspect Team** response, marked **Official response**. * Replies from your team and ours, oldest first. * On the right, the **Status**, **Priority** and **Details**: who asked, when it was opened, last activity, replies and attachments. ![A feature request page: Bulk-edit inspection events, with Needs your input and Priority tags, a progress bar Submitted, Needs your input, Planned, In progress, Completed, and a banner The team needs more details from you with a Reply now button. The thread shows the request with Attachments and Add media, the HiveInspect Team official response asking a question, the requester's reply, and a reply box saying Everyone in your organization can see replies. The side panel shows Status, Priority set by Alex Rivera and Details](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/feature-requests-thread.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=b8387bf165e370e2c97f544579bce419) To reply, type in the box at the bottom and click **Reply**. Anyone in your company can reply. When the status is **Needs your input**, click **Reply now** to jump to the box. ### Mark your top priorities Click the star on a request to mark it as a **Priority**. It tells us which requests matter most to your business. * Your company has **3 priority slots**, shared by everyone. The pill next to **New Request** shows how many are in use. * **Completed** and **Declined** requests keep their tag but free their slot. * To use a slot that's taken, click the star on another request to remove its tag first. * The request page shows who set the priority and when. ![The 3/3 priority slots pill and its information popup: Star up to 3 requests to tell us which features matter most to your business, we use these to prioritize our roadmap. The 3 slots are shared across your whole organization, and completed or declined requests don't use up a slot](https://mintcdn.com/hiveinspect-43c85ed1/KFBrjeyF2Ke0wzwM/images/how-tos/feature-requests-priority.png?fit=max\&auto=format\&n=KFBrjeyF2Ke0wzwM\&q=85\&s=e37e8ef8361a7083a632d745efd549dc) There is no voting. Requests are private to your company. ### Find, edit or delete a request * **Search requests** looks in titles, descriptions, team responses and names. * **Recent activity** lists your priorities first, then the most recently active. You can also sort by **Newest first** or **Oldest first**. * **Edit**: on a request you created, click the pencil to change the title or description, and use **Add media** to attach more files. * **Delete**: on a request you created, click the bin, on its card or on its page. Its replies and attachments are deleted with it, and it can't be undone. Only the person who created a request can edit or delete it. ## Common questions > **Can someone call me or set up a video call?** > > There's no phone support line. Support runs through the chat bubble. For something complicated, or when you're onboarding, our team can send you a Zoom link for a live video call and share screens with you. On the free trial, you can also book an onboarding call with **Book onboarding call** on your dashboard banner. See [Book an onboarding call](#book-an-onboarding-call). > **Is my chat visible in the mobile app?** > > No. The app's chat (**My Profile → Need Help?**) and the dashboard's chat bubble are separate conversations. Both reach the same team. > **Can I go back to my conversation later?** > > Yes. The chat is tied to your Hive login, so the conversation is there when you open the chat bubble again, even days later or on another computer. > **Should I report a bug as a feature request?** > > No. Report bugs in the chat bubble with a screenshot and the inspection address. Feature requests are for things Hive doesn't do yet. > **Why can't I delete or edit a feature request?** > > Only the person who created it can. Ask them, or reply in its thread. > **Why can't I star another request?** > > All 3 of your company's priority slots are in use. Remove the star from another request first. Completed and declined requests don't use a slot. > **How long does a feature request take?** > > It depends on the request. Follow its status on the Feature Requests page. Shipped features are listed in [What's new](https://docs.hiveinspect.com/whats-new/overview.md). ## Where to go next * [FAQ: Getting started and free trial](https://docs.hiveinspect.com/faq/getting-started.md) * [Fix a problem](https://docs.hiveinspect.com/faq/fix-a-problem.md) * [Video tutorials](https://docs.hiveinspect.com/video-tutorials.md) * [Past inspections](https://docs.hiveinspect.com/how-tos/past-inspections.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.