> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Services and Prices on an Inspection: Templates, Agreements, Add-Ons, Custom Items and the Invoice > Pick the service on an inspection in Hive Inspect and see what it adds for you: report templates, agreements, price lines and tax. Add add-ons, apply discount codes, edit a price or duration, add a custom line item, and see which lines go on the invoice.

In the dashboard: New Inspection, or open an inspection, then scroll to Select Service and Pricing Summary.

Every inspection has one main service. When you pick it, Hive fills in a lot for you: * the report template; * the agreement; * the price and the length of the inspection; * any price modifiers that apply; * tax. From there you can add add-ons, apply a discount code, change any price or duration, and add your own line items. This page walks through each step and shows which lines end up on the client's invoice. The services section works the same on a new inspection and on an inspection you open from the **Inspections** page. On a saved inspection, changes save on their own after a couple of seconds. ## The services section at a glance The services section of an inspection. On the left: Select Service with Home Inspection, 400.00 dollars, 3 hrs; Templates with Residential Home Inspection and Radon Test Report; Agreements with Home Inspection Agreement and Radon Testing Agreement; Add-ons with Radon Testing; Discount Codes with SPRING10, 10% off subtotal. On the right, the Pricing Summary: Home Inspection base, Original 400.00 dollars, 450.00 dollars, 3.50 hrs; Radon Testing addon 175.00 dollars; Square Feet modifier 75.00 dollars, 30 min; Age of House modifier 50.00 dollars, 30 min; Discount SPRING10 (10%) minus 75.00 dollars; Trip Fee custom 35.00 dollars; Sales Tax 44.38 dollars; Total 754.38 dollars and 4.50 hrs | Part | What it's for | | - | - | | **Select Service** | The main service. One per inspection. | | **Templates** | The reports you'll write for this inspection. Each is added from a template. | | **Agreements** | The agreements the client signs. | | **Add-ons** | Extra services sold with the main service, such as radon or a sewer scope. | | **Discount Codes** | Codes you apply for the client. Shows only if you've created discount codes. | | **Pricing Summary** | Every price line, with its type, price and time, and the **Total** price and hours. | ## Pick the main service Enter the **Square Footage**, **Year Built**, **Foundation** and any custom fields higher up the page. Price modifiers use them, so the price comes out right the first time. You can also fill them in later. See [Price modifiers](/how-tos/price-modifiers). Click **Choose an inspection service** and pick one. Each service shows its starting price. The Select Service list open with Home Inspection 400.00 dollars, Pre-Listing Inspection 350.00 dollars and Re-Inspection 175.00 dollars. The Pricing Summary on the right says Select a service to see pricing After picking Home Inspection: the service card shows 400.00 dollars and 3 hrs. Templates lists Residential Home Inspection, shown to the client as Home Inspection Report. Agreements lists Home Inspection Agreement with edit, reset and remove buttons. Add-ons says No add-ons selected and Discount Codes says No discount codes selected. The Pricing Summary lists Home Inspection base 400.00 dollars 3 hrs, Square Feet modifier 75.00 dollars 30 min, Age of House modifier 50.00 dollars 30 min, Sales Tax 32.81 dollars, and a Total of 557.81 dollars and 4 hrs Picking the service fills in: | Section | What's added | | - | - | | **Templates** | A report for every template linked to the service. The second line is the report name your client sees. | | **Agreements** | Every agreement linked to the service. | | **Pricing Summary** | A **base** line with the service's price and time, a **modifier** line for each price modifier that matches the property, and a **tax** line for each tax on the service. | You choose which templates and agreements belong to a service in **Business Tools → Services & Fees**. See [Set up services and fees](/business-tools/services-and-fees). The list shows all your services, including ones hidden from your online scheduler. Need two services on one inspection? Sell the second one as an add-on. See [Main services vs add-ons](/how-tos/services-vs-add-ons). ## Add add-ons The **Select Add-ons** list shows the add-ons of the main service you picked, with their prices. The Select Add-ons list: Radon Testing 175.00 dollars, Sewer Scope 200.00 dollars and Termite (WDO) Inspection 95.00 dollars It's added under **Add-ons** and as an **addon** line in the **Pricing Summary**. Its own templates and agreements are added too, unless the inspection already has them. After adding Radon Testing: Templates now also lists Radon Test Report, Agreements also lists Radon Testing Agreement, Add-ons shows Radon Testing 175.00 dollars and 0 hrs with remove and plus buttons, and the Pricing Summary has a new line Radon Testing addon 175.00 dollars. The Total is 743.75 dollars and 4 hrs * **More than one:** click **+** on the add-on, or pick it again, to raise the quantity, for example two radon monitors. The line is named "Radon Testing × 2". **−** lowers the quantity. * **Remove:** click the **×** on the add-on. It doesn't ask first. * **Templates and agreements stay** when you remove an add-on. Remove them yourself with the **×** next to each one. * **Changing the quantity** clears any price, name or time you typed for that add-on's lines. The list shows every add-on of the main service, including ones hidden from your scheduler or not offered as upsells. See [Add-on services](/how-tos/add-on-services). ## Add or remove templates and agreements by hand * **Add Template** and **Add Agreement** add any of your templates or agreements to this inspection, even ones not linked to the service. * The **×** next to a template removes that report. Hive asks you to confirm, because a removed report can't be brought back. * Next to each agreement: * The **pencil** changes the agreement's wording for this inspection only, while it's unsigned. The original stays the same. * The **reset** button removes any signed copy and your edits, so the client signs a fresh one. * The **×** removes it from the inspection. ## Apply a discount code Click **Add Discount** and pick a code. It's added as a **discount** line. * A percentage code takes its percentage off the service, add-ons and modifiers. * A code limited to certain services only discounts those. * Custom items aren't discounted, and tax is worked out after the discount. To take a code off, click the **×** next to it. A percentage code is worked out from the prices at the moment you add it. If you change a price afterwards, remove the code and add it again so the discount matches. To create codes, see [Discount codes](/business-tools/discount-codes). ## Edit a price or duration Change the price, name or time of any line on this inspection, without changing the service in **Services & Fees**. It's at the top of the **Pricing Summary**. Each line turns into boxes: name, price (\$) and hours (**hrs**). The Pricing Summary in edit mode with Add Item and Done Editing buttons at the top. Each line has a name box, a price box and an hours box, and a red X: Home Inspection 400 and 3 hrs, Radon Testing 175 and 0 hrs, Square Feet 75 and 0.5 hrs, Age of House 50 and 0.5 hrs. Sales Tax shows its amount with no X. At the bottom: You have unsaved edits and a Done Editing button * **Price:** type the new amount, for example **450** for the main service. * **Time:** type hours in quarter hours, for example **3.5** for three and a half hours. * **Name:** rename the line, for example "Home Inspection – Large Home". The new name is what the client sees. The **Total** and the total hours update, and tax is worked out again. A changed price shows the old one above it, for example **Original: \$400.00**. Things to know: * **Your changes stay** when other things change, such as the property details or the add-ons. The exception: changing an add-on's quantity clears your changes to that add-on. * **Tax is always worked out for you.** To change it, change the tax on the service. See [Sales tax](/how-tos/taxes). * **The urgent fee** (added when a client asks for an urgent inspection) can't be edited here. * **Time sets the calendar.** The total hours set how long the inspection blocks on calendars and when it ends. They also set the time range at the top of the inspection page. * **A name can't be empty**, and **Technology Fee** is a reserved name. ## Add a custom line item Add a fee or credit that isn't a service, such as a trip fee, a re-visit charge or a goodwill credit. **Add Item** is at the top of the **Pricing Summary** while you're editing. Enter a name (required), a description (optional) and the amount. For a credit, click **+/−** or type a minus sign, for example **-50**. The Add Custom Line Item form: name Trip Fee, description Rural travel, amount 35 with a plus/minus button, the hint Use negative amount for discounts/credits, and Add and Cancel buttons The item shows as a **custom** line. Custom items are taxed like everything else, and percentage discount codes don't apply to them. They don't add time to the inspection. To make the inspection longer, change the hours on the main service line instead. ## Remove a line from the price In edit mode, click the red **×** on a line, then **Remove**. The Remove Line Item dialog: Are you sure you want to remove Radon Testing from the pricing breakdown? This only removes the line from pricing and invoices, the selected services and add-ons are not changed. Cancel and Remove buttons This only takes the line off the price and the invoice. The service or add-on stays selected, with its templates and agreements. To drop an add-on completely, remove it under **Add-ons** instead. Removing a **discount** line also takes the code off the inspection. Tax lines can't be removed. ## Change the main service There's no direct switch. You remove the service, then pick the new one. * **New inspection:** click the **×** on the service. **Remove Service** asks you to confirm and also removes its templates, agreements and add-ons. The Remove Service dialog: Are you sure you want to remove Home Inspection from this inspection? This will also remove all associated templates, agreements, and add-ons. Cancel and Remove Service buttons * **Saved inspection:** the **×** reads **Change service**. The **Change Service** dialog lists what will be removed: all reports, all agreements, messages that haven't been sent yet, and your custom pricing lines. The Change Service dialog: Are you sure you want to change Home Inspection for this inspection? If you delete this service, the following will be permanently deleted: All reports, All agreements, All automations that haven't been sent yet, Any custom pricing line items. You must select a new service before you can save. Its reports, agreements, and automations will be created from scratch. Messages that were already sent stay in the history. Signed agreements and published reports stay accessible from the records they were uploaded to, but are removed from this inspection. Cancel and Change Service buttons After you confirm, a banner reads **Pick a new service to continue**. Pick the new service right away, because the inspection can't save until you do. See [Change the main service of an inspection](/how-tos/services-vs-add-ons#change-the-main-service-of-an-inspection). ## What goes on the invoice The invoice is built from the **Pricing Summary**, but not line for line. **Price modifiers don't get their own line.** Each modifier's amount is added to the service or add-on it belongs to, so the client sees one price per service and the total is the same. | Pricing Summary line | On the invoice | | - | - | | **base** (main service) | Its own line, with the service description. Includes its modifiers. | | **addon** | Its own line. Includes the add-on's own modifiers. | | **modifier** | Not listed. Its amount is inside the service or add-on line. | | **discount** | Its own line, as a negative amount. | | **urgent** | Its own line. | | **custom** | Its own line, with your description. | | **tax** | Its own line, with the rate, for example "6.25%". | | A line you removed | Not shown. | Here is the inspection above, side by side with its invoice: * Home Inspection \$450.00 * Radon Testing \$175.00 * Square Feet (modifier) \$75.00 * Age of House (modifier) \$50.00 * Discount SPRING10 (10%) −\$75.00 * Trip Fee \$35.00 * Sales Tax \$44.38 * **Total \$754.38** * Home Inspection **\$575.00** (\$450 + \$75 + \$50) * Radon Testing \$175.00 * Discount SPRING10 (10%) −\$75.00 * Trip Fee \$35.00 * Sales Tax \$44.38 * **Total \$754.38** The invoice for the same inspection, from Maple Leaf Home Inspections to Jordan Taylor for 1420 Maple Avenue: Home Inspection, Full home inspection with a same-day report, 575.00 dollars; Radon Testing, 48-hour continuous radon monitor, 175.00 dollars; Discount SPRING10 (10%) minus 75.00 dollars; Trip Fee, Rural travel, 35.00 dollars; Sales Tax 6.25% 44.38 dollars; TOTAL 754.38 dollars and BALANCE DUE 754.38 dollars The **Payments** section of the client portal groups the lines the same way, with a quantity column for add-ons. If you pass the card fee on, the invoice also shows a **Technology Fee** line. That fee is never in the **Pricing Summary**. See [Technology Fee](/how-tos/technology-fee). The invoice updates on its own when you change the price. See [Fees and payments](/how-tos/fees-and-payments#invoices). ## Confirmed inspections keep their price Once an inspection is **Confirmed**, its price is locked to what was booked: * Changing the property details, such as the square footage or year built, never changes the price. * The modifier lines stay as they were booked, even if you've since changed or deleted that modifier. * Changing a service's price in **Services & Fees** never changes saved inspections, at any status. To change a confirmed inspection's price, use **Edit Price or Duration**. An add-on you add later is priced at today's price. Before an inspection is confirmed, changing the property details updates the modifier lines. Lines you edited by hand keep your price. See [What happens to inspections you already booked](/how-tos/price-modifiers#what-happens-to-inspections-you-already-booked). ## Who can change services and prices Anyone on your team who can open the inspection can change its services and prices. Clients can change add-ons from their review link or portal, unless you turn on **Lock services and add-ons after booking**. That setting only affects clients; your team can still change the order. See [Lock client order changes](/how-tos/add-on-services#lock-client-order-changes). ## Common questions **Why doesn't the square-footage charge show on the invoice?** Modifiers are added into the service line. The invoice total is the same as the **Total** in the **Pricing Summary**. **I picked a service but no template was added.** No template is linked to that service. Link one in **Business Tools → Services & Fees**, or click **Add Template** on this inspection. **I removed an add-on, but its report and agreement are still there.** That's on purpose, so you don't lose work. Remove them with the **×** next to each one. **How do I give one client a lower price?** Click **Edit Price or Duration** and change the price, or add a custom item with a negative amount, such as **-50**. You can also apply a discount code. **How do I charge a trip fee on one inspection?** Add a custom line item. To charge it on every far-away inspection, set up a distance [price modifier](/how-tos/price-modifiers) instead. **Can I make the inspection longer without changing the price?** Yes. Change only the hours on the main service line. The calendar event gets longer. **Can I add two main services?** No. Each inspection has one main service. See [Main services vs add-ons](/how-tos/services-vs-add-ons). **The client already paid, and I added a service.** On the **Fees and Payments** card, click **Request balance from customer**. See [Fees and payments](/how-tos/fees-and-payments#ask-the-client-for-the-balance). ## Where to go next * [Fees and payments on an inspection](/how-tos/fees-and-payments) * [Main services vs add-ons](/how-tos/services-vs-add-ons) * [Add-on services](/how-tos/add-on-services) * [Price modifiers](/how-tos/price-modifiers) * [Sales tax](/how-tos/taxes) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.