> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Metrics: Track Inspections, Revenue, Agents and More > See every chart on the Hive Inspect Metrics page, pick a date range, filter by inspector, switch revenue between month, quarter and year, download any card as CSV, and arrange the cards your way. In the dashboard: **Metrics** in the left sidebar. The **Metrics** page (titled **Business Metrics**) turns your inspections into charts and numbers: how many inspections you do each month, how much they bring in, which services and add-ons sell, how clients pay, which agents send you the most work, where your inspections are, and where your clients come from. Each metric is a card. Most cards have their own date range, and many have an inspector filter. Every card has a download button that saves exactly what the card is showing as a CSV file. You can hide cards you don't need and drag the rest into any order. ![The Business Metrics page: Track and analyze Lakeside Home Inspections's performance, with Refresh and Customize buttons. Below, the Total Inspections card (All confirmed inspections, All Time, All Inspectors, 1,436 inspections, a progress bar and Industry leader) and the Inspections by Status card (All Inspectors, All Time, All Statuses, Total (All Time) 1,548, then Confirmed 1436 (92.8%), Canceled 48 (3.1%), Draft 37 (2.4%), Review 21 (1.4%) and Waiting 6 (0.4%))](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-overview.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=4aa935741924062bac2d71e0f414d271) ## Who can see Metrics * **The account owner** always can. * **Anyone else** needs the **Business Metrics** permission. The owner turns it on under **Teams → Manage**. See [What each permission does](/settings/team-settings#what-each-permission-does). Without it, the page shows **Access Denied: You don't have permissions to view organization metrics. Contact your organization owner for access.** The same permission opens [Earnings](/how-tos/earnings). ## How Metrics counts Read this first. It explains most "why doesn't this number match" questions. * **Confirmed inspections only.** Drafts, quotes (**Review**), **Waiting** bookings and canceled inspections are left out of every card except **Inspections by Status**, which shows every status (see [Inspections by Status](#inspections-by-status)). Deleted inspections are never counted. * **By inspection date.** An inspection counts on the day it is scheduled for, not the day it was booked, in your company's time zone (**Org Settings**). Upcoming inspections already count in their month, so the current month and the **Next 7 days** and **Next 30 days** ranges include jobs that haven't happened yet. * **Revenue is the inspection price.** Revenue cards add up the price of each Confirmed inspection, paid or not. It isn't the money you have collected, and it doesn't include the card technology fee. For money actually paid, use [Earnings](/how-tos/earnings). * **An inspection with no date** only appears under **All Time**. * **Monthly and yearly charts start on January 1 two years ago.** In 2026, they cover 2024, 2025 and 2026. The weekly charts cover the last 52 weeks. Cards with a date range menu can go back further with **All Time**, **Last 5 years** or **Last 10 years**. * **Choices reset when you leave.** The date range, inspector, year and Month/Quarter/Year you pick on a card last until you leave or reload the page. Only the card layout is saved (see [Customize the page](#customize-the-page)). * **Refresh** at the top loads the latest numbers without reloading the page. ## Every metric at a glance There are 19 metrics. All of them are on the page until you hide some. | Metric | What it shows | Date range | Inspector filter | | - | - | - | - | | [Total Inspections](#total-inspections) | How many inspections | Yes | Yes | | [Inspections by Status](#inspections-by-status) | Inspections grouped by status | Yes | Yes | | [Inspections Per Month](#inspections-per-month) | A monthly chart for one year | Year arrows | Yes | | [Inspections Per Week](#inspections-per-week) | A weekly chart, 12 weeks at a time | Week arrows | Yes | | [Revenue Per Month](#revenue-per-month-quarter-or-year) | Revenue by month, quarter or year | Month / Quarter / Year and year arrows | No | | [Revenue Per Week](#revenue-per-week) | Weekly revenue, 12 weeks at a time | Week arrows | No | | [Average Inspection Price](#average-inspection-price) | The average price per inspection | Yes (starts at Last 90 days) | No | | [Revenue by Service](#revenue-by-service-and-inspections-by-service) | Revenue for each service | Yes | No | | [Inspections by Service](#revenue-by-service-and-inspections-by-service) | How often each service was booked | Yes | No | | [Inspections by Add-on](#inspections-by-add-on) | How often each add-on was booked | Yes | No | | [Inspections by Payment Type](#inspections-and-revenue-by-payment-type) | How many inspections were paid each way | Yes | No | | [Revenue by Payment Type](#inspections-and-revenue-by-payment-type) | Revenue for each payment method | Yes | No | | [Top Buyer Agents](#top-buyer-agents-top-listing-agents-and-top-clients) | The 10 buyer's agents on the most inspections | Yes | No | | [Top Listing Agents](#top-buyer-agents-top-listing-agents-and-top-clients) | The 10 listing agents on the most inspections | Yes | No | | [Top Clients](#top-buyer-agents-top-listing-agents-and-top-clients) | The 10 clients with the most inspections | Yes | No | | [Inspection Locations](#inspection-locations) | A map of your inspections | Yes | No | | [Current Inspectors](#current-inspectors-and-available-slots) | Inspector seats in use | No | No | | [Available Slots](#current-inspectors-and-available-slots) | Inspector seats still free | No | No | | [Referral Sources](#referral-sources) | Where clients came from | Yes | No | ## Pick a date range Cards with a date range have a box showing the range name with the actual dates under it, such as **Year to date** / **Jan 1 – Oct 20, 2026**. Click it to open the list of ranges. Every option shows the dates it covers, worked out in your company's time zone. ![The date range menu open on the Total Inspections card: a Search time ranges box, then Overview with All Time (All available data, ticked) and Today (Oct 20, 2026), then To date with Year to date (Jan 1 – Oct 20, 2026), Quarter to date (Oct 1 – Oct 20, 2026) and Month to date (Oct 1 – Oct 20, 2026)](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-time-range.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=32ec902e89e844e29cb18dc66c5c1537) | Group | Ranges | Example on Oct 20, 2026 | | - | - | - | | **Overview** | **All Time**, **Today** | All Time = all available data | | **To date** | **Year to date**, **Quarter to date**, **Month to date** | Year to date = Jan 1 – Oct 20, 2026 | | **Current period** | **This calendar year**, **This calendar quarter**, **This calendar month**, **This week (Sun – Sat)**, **This week (Mon – Sun)** | This calendar month = all of October 2026, including the days still ahead | | **Previous to date** | **Last YTD**, **Last QTD**, **Last MTD** | Last YTD = Jan 1 – Oct 20, 2025, the same number of days a year earlier | | **Previous period** | **Last calendar year**, **Last quarter**, **Last month**, **2 quarters ago**, **3 quarters ago**, **Last week (Sun – Sat)**, **Last week (Mon – Sun)** | Last quarter = Jul 1 – Sep 30, 2026 | | **Same period last year** | **This quarter last year**, **This month last year**, **QTD last year**, **MTD last year** | This month last year = October 2025 | | **Rolling** | **Last 7 days**, **Last 30 days**, **Last 90 days**, **Last 365 days**, **Last 5 years**, **Last 10 years** | Last 30 days = Sep 21 – Oct 20, 2026, today included | | **Upcoming** | **Next 7 days**, **Next 30 days** | Next 7 days = Oct 21 – Oct 27, 2026, starting tomorrow | Type in the search box to find a range fast. It matches names and short forms, such as **ytd**, **mtd** or **monday**. ![The date range search with last year typed: the list narrows to Same period last year, with This quarter last year (Oct 1 – Dec 31, 2025), This month last year (Oct 2025), QTD last year (Oct 1 – Oct 20, 2025) and MTD last year (Oct 1 – Oct 20, 2025)](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-time-range-search.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=6d20439e67fd15f54da00ff843b81c69) Each card keeps its own range, so you can show **Year to date** on one card and **Last calendar year** on the next to compare. Every card starts on **All Time**, except **Average Inspection Price**, which starts on **Last 90 days**. To compare against last year, pair a "to date" range with its "previous to date" twin, for example **Year to date** with **Last YTD**. Both cover the same number of days, so the comparison is fair. ## Filter by inspector If your company has more than one inspector, four cards show an **All Inspectors** menu: **Total Inspections**, **Inspections by Status**, **Inspections Per Month** and **Inspections Per Week**. Pick a name to count only the inspections that person is assigned to. ![The All Inspectors menu open on the Inspections Per Month card, listing All Inspectors (ticked), Alex Rivera, Jordan Lee (sub) and Sam Patel (sub)](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-inspector-filter.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=5bb942f1fc8bc652274c3c76536036ab) * Sub-inspectors have **(sub)** after their name. * Team members you deactivated stay in the list, marked **(deactivated)**, so their past inspections still count. * An inspection with two inspectors counts for both of them. * Support staff aren't listed, because they can't be assigned to inspections. The revenue cards don't have an inspector filter. For pay per inspector, use **Pay Splits**. ## Download a card as CSV Every card has a download button (the arrow pointing into a tray) in its top-right corner. Click it to download what the card is showing right now as a CSV file you can open in Excel, Google Sheets or Numbers. You see **Exported to CSV** when it's done. * **It follows your choices.** The file matches the card's current date range, inspector, year and Month/Quarter/Year. * **The file name** is the card name and today's date, such as `revenue-by-service-2026-10-20.csv`. The **Inspections Per Month** file includes the year shown, such as `inspections-per-month-2026-2026-10-20.csv`. * **The button is grey** when the card has nothing to export for the range you picked. * **The button is hidden while you customize.** Click **Done** to get it back. * **Lists export every row.** The service, add-on, payment type and referral cards show the top 5 or 8 on screen and group the rest as **Other**. The file has every row. The agent and client leaderboards export the 10 people shown. * **One card at a time.** There is no button to download the whole page. Download each card you need. | Card | Columns in the CSV | | - | - | | Total Inspections | Time Range, Period, Inspector, Total Inspections | | Inspections by Status | Status, Inspections, Share | | Inspections Per Month | Month, Year, Inspections | | Inspections Per Week | Week Start, Week, Inspections | | Revenue Per Month / Quarter / Year | Month (or Quarter or Year), Revenue, Inspections | | Revenue Per Week | Week Start, Week, Revenue, Inspections | | Average Inspection Price | Time Range, Period, Average Price, Inspections | | Revenue by Service | Service, Inspections, Revenue | | Inspections by Service | Service, Inspections, Revenue | | Inspections by Add-on | Add-on, Parent Service, Inspections | | Inspections by Payment Type | Payment Method, Inspections, Share | | Revenue by Payment Type | Payment Method, Inspections, Revenue, Share | | Top Buyer Agents, Top Listing Agents, Top Clients | Rank, Name, Email, Inspections, Share | | Inspection Locations | Address, Latitude, Longitude, Status, Scheduled For, Client | | Current Inspectors | Inspector, Role | | Available Slots | Metric, Value | | Referral Sources | Referral Source, Inspections, Share | For a full list of inspections with prices, clients and payment details, use **Export to CSV** on the [Earnings](/how-tos/earnings#export-to-csv) page instead. ## What each metric shows ### Total Inspections A single big number: how many **Confirmed** inspections you have, with the date range and inspector menus. * **With All Time**, it counts all your Confirmed inspections. The card says **All confirmed inspections**. * **With any other range**, it counts the Confirmed inspections scheduled in that range. * **With an inspector picked**, it counts only the Confirmed inspections assigned to that person. Drafts, quotes, waiting bookings, canceled and deleted inspections aren't counted. To count those, use [Inspections by Status](#inspections-by-status). Under the number, a bar and a label mark your progress: **Just getting started** (under 10), **Building momentum** (under 50), **Great progress** (under 100), **Excellent growth** (under 500) and **Industry leader** (500 or more). ### Inspections by Status Your inspections grouped by status: **Confirmed**, **Canceled**, **Draft**, **Review** (quotes sent to the client) and **Waiting** (bookings for you to confirm). It is the only card that counts every status, not just Confirmed. Deleted inspections aren't counted. See [Inspection statuses](/how-tos/inspection-statuses) for what each status means. It has a date range, an inspector menu and an **All Statuses** menu. In that menu, tick the statuses to add up, or use **Select All** and **Clear All**. The big number is the total for the ticked statuses, and each status shows its count, share and a bar. ![The Inspections by Status card with the All Statuses menu open: Select All and Clear All, then ticked checkboxes for Confirmed 1436, Canceled 48, Draft 37, Review 21 and Waiting 6](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-status-menu.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=254a6b6a41d75661b43c21779d4ca4b7) * **Untick Canceled** to see only the inspections that are still on, or tick only **Review** and **Waiting** to see how many quotes and bookings are open. * **The date range uses the inspection date.** Drafts and quotes often have no date yet, so they only show under **All Time**. * **The CSV** has the statuses shown, with their counts and shares. ### Inspections Per Month A chart of Confirmed inspections for each month of one year. * **The year arrows** at the top right move one year back or forward. You can't go past this year, or before the earliest year with data. * **Total** is the year's total. **Avg/Month** is the average of the months that had inspections, up to this month. **Trend** compares the last 3 months, this month included, with the 3 months before. * **Best Month** shows the month with the most inspections. * Hover over the chart to see one month's number. Because the current month isn't over, **Trend** often looks down early in a month and catches up later. ### Inspections Per Week A chart of Confirmed inspections for 12 weeks, Monday to Sunday. * **The arrows** move 12 weeks back or forward. The label shows **Current** for the latest 12 weeks, then **12w ago**, **24w ago** and so on, back to one year. * **This Week**, **Avg/Week** (the average of weeks that had inspections) and **Total** for the 12 weeks shown. * **Best Week** shows the busiest week. ![The Inspections Per Week card for the last 12 weeks, with Current between the arrows, an All Inspectors menu, This Week 6, Avg/Week 11.9, Total 143, a weekly chart from Aug 3 to Oct 12, and Best Week Aug 10 - 16 · 15 inspections](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-weekly-inspections.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=5ffc1aac0c0e30b4605ac9d924cd0b86) ### Revenue Per Month, Quarter or Year Revenue from Confirmed inspections, with a **Month / Quarter / Year** switch. * **Month** shows 12 months of one year. The title is **Revenue Per Month**. * **Quarter** adds the months up into **Q1** to **Q4**. The title changes to **Revenue Per Quarter**. * **Year** shows one bar for each year: this year and the two before. The title changes to **Revenue Per Year**, and the year arrows go away. * **The year arrows** pick the year in Month and Quarter view. ![The Revenue Per Month card with the Month, Quarter and Year switch on Month and the year arrows on 2026: Total \$293.3K, Avg/Month \$29.3K, Trend -29%, a monthly revenue chart from Jan to Dec, and Best Month May · \$37,485](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-revenue-month.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=183f5863912b8bcd100e5e033168fc21) ![The same card switched to Quarter: the title changes to Revenue Per Quarter, Quarterly breakdown, with Total \$293.3K, Avg/Quarter \$73.3K, Trend -71%, a chart from Q1 to Q4 and Best Quarter Q2 · \$105,860](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-revenue-quarter.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=62017748ff2ff80c045cbfd4967a6bc5) The three numbers change with the view: **Total**, **Avg/Month**, **Avg/Quarter** or **Avg/Year** (the average of the periods that had revenue, up to now), and **Trend**. In Month view, Trend compares the last 3 months with the 3 before. In Quarter and Year view, it compares this quarter or year with the one before. The current period isn't over, so Trend is often negative until it ends. The highlight at the bottom shows the **Best Month**, **Best Quarter** or **Best Year**. Revenue here is the price of each Confirmed inspection, paid or not. See [How Metrics counts](#how-metrics-counts). ### Revenue Per Week Weekly revenue for 12 weeks, Monday to Sunday, with the same arrows as **Inspections Per Week**. It shows **This Week**, **Avg/Week**, **Total** and the **Best Week**. ### Average Inspection Price The average price of the Confirmed inspections scheduled in the date range, with **Based on 162 inspections**, for example, under it. It starts on **Last 90 days**. If no inspections fall in the range, you see **No data**. ### Revenue by Service and Inspections by Service Two cards that look at your services from both sides. * **Revenue by Service** ranks services by revenue, with **Total Revenue**, **Services Used** and the **Top Service**. * **Inspections by Service** ranks services by how many inspections included them, with **Total Uses**, **Avg per Service** and the **Most Used** service. ![Two cards side by side. Average Inspection Price: Last 90 days (Jul 23 – Oct 20, 2026), \$504, Based on 162 inspections. Revenue by Service: All Time, Total Revenue \$744.6K, Services Used 5, and bars for Home Inspection 66% \$489.1K, Pre-Listing Inspection 13% \$98.4K, 4-Point Inspection 9% \$68.2K, New Construction Phase 8% \$60.5K and Re-Inspection 4% \$28.4K, with Top Service Home Inspection · \$489,098](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-avg-and-service.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=18bc95330a79c0d2eb20df2fbb43d713) How they count: * **An inspection with two services** counts once for each, so **Total Uses** can be higher than your number of inspections. * **Revenue is split evenly** between the services on an inspection. A \$600 inspection with two services gives \$300 to each, whatever each service costs. Add-on prices are part of the inspection price, so they're split the same way. * **On screen**, you see the top 8 services (5 on a small card). The rest are grouped as **Other**. The CSV has every service. ### Inspections by Add-on How many Confirmed inspections included each add-on, with the service it belongs to. It shows **Total Uses**, **Unique Add-ons** and the **Most Used** add-on. Add-ons you have deleted no longer appear. Use it to see which upsells sell, together with [Add-on services](/how-tos/add-on-services). ![The Inspections by Add-on card: All Time, Total Uses 943, Unique Add-ons 7, and bars for Sewer Scope 169, Termite (WDI) 158, Thermal Imaging 154, Mold Testing 153, Radon Testing 150, Pool & Spa 129 and Wind Mitigation 30, with Most Used Sewer Scope · 169 times](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-addons.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=c2bd0c1f55aa0199925fb0adca3efeab) ### Inspections and Revenue by Payment Type Two cards that break down how clients paid. They use the payment method saved on each Confirmed inspection, the same one the [Earnings](/how-tos/earnings) page shows. * **Inspections by Payment Type** counts inspections for each method, with **Payments Recorded**, **Methods Used** and the **Most Common** method. * **Revenue by Payment Type** adds up the inspection price for each method, with **Revenue Recorded**, **Methods Used** and the **Top Method**. ![The Revenue by Payment Type card: All Time, Revenue Recorded \$679.9K, Methods Used 8, and rows for Card, ACH, Check, Zelle, Pay at Close, Cash, Credit Card and Venmo, each with its share, number of inspections and revenue, then Top Method Card · \$339,605 (50%) and a note: 124 confirmed inspections with no recorded payment method (revenue not included)](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-revenue-payment-type.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=d289f9d6b3475fb144e7f67ff235176c) * **Card** is a payment made online through Stripe. **Credit Card** and **Debit Card** are payments you recorded by hand with **Record Payment**. They're kept separate on purpose. * **Inspections with no payment** yet, such as unpaid or upcoming jobs, aren't counted. A note at the bottom says how many, for example **124 confirmed inspections with no recorded payment method**. * **The method shown is the latest one.** If a client paid part by check and the rest by card, the inspection counts under the last method used. ### Top Buyer Agents, Top Listing Agents and Top Clients Three leaderboards of the people on your Confirmed inspections, each with a date range. * **Top Buyer Agents** ranks contacts added as **Buyer Agent**. * **Top Listing Agents** ranks contacts added as **Listing Agent**. * **Top Clients** ranks contacts added as **Customer**. ![The Top Buyer Agents card: All Time, Total Inspections 1,141, Unique Agents 18, and a ranked list of 10 agents with initials, name, email, a bar and their number of inspections, from Nora Foster with 315 down to Emma Reyes with 33, with Top Performer Nora Foster · 315 inspections](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-top-buyer-agents.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=4c158779ffb80240dcb8226ecc9d565f) Each card shows the top 10 people, with their email, number of inspections and a bar. At the top, **Total Inspections** adds up everyone in that role, and **Unique Agents** or **Unique Customers** is how many different people that is. The highlight shows the **Top Performer** or **Top Customer**. A person is counted only if they were added to the inspection as a contact in that role. An agent's name typed into a note or a custom field doesn't count. The same person counts separately in each role, so an agent who was both buyer's agent and listing agent appears on both cards. ### Inspection Locations A map with a pin for each Confirmed inspection, with a date range. ![The Inspection Locations card: All Time, Mapped Locations 1,411, Coverage Georgetown, Cedar Park, Austin, a map of central Texas covered in blue pins, and a footer reading Inspection Location, Click pins for details](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-map.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=a8f09def04459c0e8be43d9f1cd91f38) * **Click a pin** to see the address, status, inspection date and client. * **Zoom** with the **+** and **-** buttons or your mouse. The map zooms to fit the pins in the range you picked. * **The expand button** next to the download button makes the map taller. Click it again to shrink it. * **Mapped Locations** is the number of pins. **Coverage** names up to three of the cities. Hive places new inspections on the map once a week, early on Sunday. An inspection booked this week appears after the weekend. An inspection whose address couldn't be found isn't shown. ### Current Inspectors and Available Slots Two small cards about your plan's inspector seats. ![Two small cards: Current Inspectors, Active team members, 3 inspectors, Active in organization; and Available Slots, Capacity remaining, 1 slots, Capacity available](https://mintcdn.com/hiveinspect-43c85ed1/TAIecoeuGcI0q4P5/images/how-tos/metrics-team-cards.png?fit=max\&auto=format\&n=TAIecoeuGcI0q4P5\&q=85\&s=b2f5e66627d10d42a7f82d9d651e3e27) * **Current Inspectors** is how many inspector seats are in use: you plus your active sub-inspectors. Support staff are free and aren't counted. Its CSV lists every inspector and sub-inspector with their role, including deactivated ones. * **Available Slots** is how many seats you pay for that nobody uses yet. It says **Capacity available** when you can invite another inspector, or **No capacity** when you need to add a seat first. See [Team settings](/settings/team-settings). ### Referral Sources How many Confirmed inspections came from each referral source, such as **Google search** or **Past client**, with each source's share. The top 8 show on screen and the rest are grouped as **Other**. See [Referral Sources](/how-tos/referral-sources) to set them up. ## Customize the page You can hide cards you don't use, bring them back and change their order. **The layout is saved for your whole company**, so everyone who opens Metrics sees the same cards in the same order. 1. Click **Customize** at the top right. The page switches to **Edit Mode: Drag cards to reorder. Click the X to hide a metric.** 2. **To move a card**, drag it by the handle (six dots) on its left edge and drop it where you want it. 3. **To hide a card**, click the **X** in its top-right corner. It disappears at once. 4. **To bring cards back**, click **Add Metrics**, tick the cards you want (or **Select All**) and click **Add 1 Metric** (or **Add 3 Metrics**, and so on). This button only shows when at least one card is hidden. 5. **To start over**, click **Reset**. All 19 cards come back in the original order. 6. Click **Done** to leave edit mode. ![Metrics in edit mode: Reset and Done buttons at the top right, the bar Edit Mode: Drag cards to reorder. Click the X to hide a metric., and each card with an X in its top-right corner and a six-dot drag handle on its left edge](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-customize.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=5d8cd1550bef272d4f4523b26d41209a) ![The Add Metrics panel: Select which metrics you want to show on your dashboard. A Select All checkbox, then the hidden cards Inspections Per Week (Weekly breakdown, ticked), Current Inspectors (Active team members) and Available Slots (Capacity remaining), and an Add 1 Metric button](https://mintcdn.com/hiveinspect-43c85ed1/XIL9eQw3Nsb5iAco/images/how-tos/metrics-add-panel.png?fit=max\&auto=format\&n=XIL9eQw3Nsb5iAco\&q=85\&s=b13ae2a06aa76a353b80d37d013c702f) Changes save as you make them; there is no Save button. While you customize, the **Refresh** and download buttons are hidden. Card sizes are fixed: wide cards take two columns, and **Average Inspection Price**, **Current Inspectors** and **Available Slots** are narrower. When Hive adds a new metric, it appears right after your first card, even if you've rearranged the page. ## Common questions > **Who can see the Metrics page?** > > The account owner, and team members with the **Business Metrics** permission (**Teams → Manage**). Everyone else sees **Access Denied**. The same permission opens Earnings. > **Why is the Inspections by Status total higher than Total Inspections?** > > **Inspections by Status** counts every status: drafts, quotes, waiting bookings and canceled inspections as well as Confirmed ones. **Total Inspections**, like every other card, counts only Confirmed inspections. Untick everything but **Confirmed** in the status menu and the two numbers match. > **Why don't my Metrics revenue and Earnings revenue match?** > > They measure different things. Metrics adds up the **price** of Confirmed inspections by inspection date, paid or not, without the card fee. Earnings shows each inspection's invoice, and for a paid inspection, the amount actually paid, which includes the 4% technology fee when the client paid by card and you pass the fee on. > **Why is an inspection missing from Metrics?** > > It isn't Confirmed (drafts, quotes, waiting and canceled inspections aren't counted), it was deleted, it has no inspection date (it then only shows under **All Time**), or it's scheduled outside the range you picked. On the map, new inspections appear after the weekly update early on Sunday. > **Does revenue include upcoming inspections?** > > Yes. A Confirmed inspection counts in the month it's scheduled for, even if it hasn't happened or been paid yet. Pick **Month to date** or **Year to date** to stop at today. > **Why is the Trend negative?** > > Trend includes the current month, quarter or year, which isn't over yet. Early in a month it usually looks down, then catches up. Compare full periods with the year arrows, or use the date range menus, such as **Last month** against **This month last year**. > **Can I see revenue for one inspector?** > > Not on Metrics. The inspector menu is on the inspection count cards only. For what each inspector earns, use Pay Splits and the Payout Report. > **Can I download all my metrics at once?** > > No. Each card has its own download button and saves what that card shows. For a full spreadsheet of inspections with prices and payments, use **Export to CSV** on the Earnings page. > **Does hiding a card hide it for my team too?** > > Yes. The layout is saved for the whole company. Bring a card back with **Customize → Add Metrics**, or click **Reset** to show all 19. > **Will my date range be remembered next time?** > > No. Date ranges, inspectors, years and Month/Quarter/Year go back to their starting choices when you leave or reload the page. Only the card layout is saved. > **Why are Card and Credit Card listed separately?** > > **Card** is a payment the client made online through Stripe. **Credit Card** is a payment you recorded by hand with **Record Payment**, for example from your own card reader. > **Do numbers from my old software show up in Metrics?** > > No. Business metrics from your old software, such as revenue or inspections per agent, don't come over. Metrics starts counting with the inspections you book in Hive. ## Where to go next * [Earnings](/how-tos/earnings) * [Referral Sources](/how-tos/referral-sources) * [Team settings and permissions](/settings/team-settings) * [Inspection statuses](/how-tos/inspection-statuses) * [Fees and Payments on an Inspection](/how-tos/fees-and-payments) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.