> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt > Use this file to discover all available pages before exploring further. # Sign In, Face ID and App Updates in the Hive Inspect Mobile App > Sign in to the Hive Inspect mobile app, reset your password, use Face ID or fingerprint, and what the update, restart and unsynced-changes messages mean. In the mobile app: the sign-in screen, and the messages the app shows on start. ## Sign in ![The Hive sign-in screen: the Hive logo and COPILOT FOR HOME INSPECTORS, an Email box (Enter your email), a Password box (Enter your password) with a show-password eye and a Forgot Password? link, a blue Sign In button, a Visit Dashboard for Support link, and By signing in, you agree to our Terms of Use and Privacy Policy](https://mintcdn.com/hiveinspect-43c85ed1/gGoq1AyGtAh07rhQ/images/how-tos/mobile-sign-in.png?fit=max\&auto=format\&n=gGoq1AyGtAh07rhQ\&q=85\&s=1ccf610b3d29cf12c21abb215576f37a) 1. Type the **Email** and **Password** you use for the Hive dashboard. Tap the eye to show the password. 2. Tap **Sign In**. The app opens on your [Inspections list](https://docs.hiveinspect.com/how-tos/mobile-inspection-list.md). You stay signed in until you sign out. There's no sign-up in the app. Create your account on the web first, at [dashboard.hiveinspect.com](https://dashboard.hiveinspect.com), then sign in here. Team members sign in with the account they made from their invitation email. If you see "Your account has been suspended. Please contact support for assistance.", contact Hive support. If your company removes you from the team, the app signs you out with "Account deactivated: Your account has been deactivated by your organization. Contact your company owner for access." ## Forgot your password ![The Reset Password window over the sign-in screen: Enter your email address and we'll send you a link to reset your password, an Email box, and Cancel and Send Reset Link buttons](https://mintcdn.com/hiveinspect-43c85ed1/t9Q1_TNVwS8aDUOV/images/how-tos/mobile-reset-password.png?fit=max\&auto=format\&n=t9Q1_TNVwS8aDUOV\&q=85\&s=cd5397b5431499b3399efdc95c39f4cc) 1. Tap **Forgot Password?**. 2. Check the **Email** (it's copied from the sign-in screen) and tap **Send Reset Link**. 3. Open the email on your phone and follow the link to set a new password. The link expires in 1 hour. 4. Sign in with the new password. ## Face ID and fingerprint After you sign in with your password on a phone with Face ID, Touch ID or a fingerprint reader, the app asks "Enable Face ID? Would you like to use Face ID for faster sign-in next time?" Tap **Enable**. Next time, the sign-in screen has a **Sign in with Face ID** button (or Touch ID, Face Unlock or Fingerprint). If you change your password on the dashboard, sign in with the new password once to use Face ID again. ## App updates When there's a new version in the App Store or Google Play, the app tells you when you open it. ![The Update Available window: A new version is available with improvements and bug fixes. Would you like to update?, a list of Security improvements, Performance enhancements and Bug fixes, an Update Now button and a Maybe Later button](https://mintcdn.com/hiveinspect-43c85ed1/gGoq1AyGtAh07rhQ/images/how-tos/mobile-update-available.png?fit=max\&auto=format\&n=gGoq1AyGtAh07rhQ\&q=85\&s=c4e1b6aaf89ec58b9b6240bb9bddb3cc) * **Update Available**: tap **Update Now** to open the store, or **Maybe Later**. * **Update Required**: this version is too old to keep using. Tap **Update Now**; the message can't be closed until you update. ![The Update Required window: A critical update is required to continue using the app. Please update now., the same list of improvements, an Update Now button and a red note This update is required to continue using the app](https://mintcdn.com/hiveinspect-43c85ed1/gGoq1AyGtAh07rhQ/images/how-tos/mobile-update-required.png?fit=max\&auto=format\&n=gGoq1AyGtAh07rhQ\&q=85\&s=a3b9ec155bfbce1e1ffcaad1962412ea) You can also find the store links any time in **My Profile → App Update**. ### Restart to update Smaller updates download in the background while you work. When one is ready, the app asks you to restart it, on the Inspections list, Calendar or My Profile, never in the middle of a report: | Message | What to do | | - | - | | **Update Ready** (optional) | Tap **Restart to Update**, or **Maybe Later** to be asked again in a few hours. | | **Restart Required** | Tap **Restart Now**. | | **Critical Update** | Tap **Restart Now**. Work saved on the phone is kept, and changes that haven't synced sync the next time you open that inspection. | If the app can't restart yet, for example while a sync is running, it says **Update Pending** and why. Tap **Try Again** when it's done, or **Continue for Now**. ## Unsynced Changes Detected ![The Unsynced Changes Detected message over the Inspections list: You have 1 unsynced change: 1420 Maple Avenue, Springfield, IL 62704 (1 change). Open your inspection to sync them. An OK button](https://mintcdn.com/hiveinspect-43c85ed1/gGoq1AyGtAh07rhQ/images/how-tos/mobile-unsynced-changes-detected.png?fit=max\&auto=format\&n=gGoq1AyGtAh07rhQ\&q=85\&s=4dfa04579b508abf5b4fc29dcfc10798) When you open the app with work that hasn't reached Hive yet, it lists the inspections and how many changes each has: "Open your inspection(s) to sync them." Tap **OK**, open each inspection's report, and sync it. See [Syncing and offline use](https://docs.hiveinspect.com/how-tos/syncing-and-offline.md). ## Sign out **My Profile → Sign Out**, then **Sign Out** again. See [My Profile and settings](https://docs.hiveinspect.com/how-tos/mobile-profile-and-settings.md#sign-out). ## Common questions > **I can't sign in** > > Use the same email and password as the dashboard. If you've forgotten the password, tap **Forgot Password?**. If you've never signed in to the dashboard, create your account there first or accept your invitation email. > **The reset email didn't arrive** > > Check your spam folder, and that the email address is the one on your Hive account. The link expires after 1 hour; ask for a new one if it has. > **Face ID stopped working** > > If you changed your password, sign in once with the new password. The app then uses Face ID again. > **Will restarting for an update lose my work?** > > No. Everything is saved on the phone first, and unsynced changes sync when you next open the inspection. ## Where to go next * [Inspections list](https://docs.hiveinspect.com/how-tos/mobile-inspection-list.md): the first screen after you sign in. * [Syncing and offline use](https://docs.hiveinspect.com/how-tos/syncing-and-offline.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.