> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduling and bookings: troubleshooting Hive Inspect

> Answers about auto-assignment picking the wrong inspector, addresses no one covers, and what happens to everyone involved when you move an inspection.

## Service areas and auto-assign

<AccordionGroup>
  <Accordion title="Does smart scheduling affect inspections I schedule manually?">
    No. Area limits only apply to bookings that come in through the online scheduling widget. When you create an inspection from the dashboard or mobile app you can assign any inspector.
  </Accordion>

  <Accordion title="What happens if no inspector covers the client's address?">
    The client sees a message that the property is beyond your maximum service distance and is asked to contact you directly. Increase the travel distance for a nearby inspector, or book it manually from the dashboard.
  </Accordion>

  <Accordion title="Can I use smart scheduling with a single inspector?">
    Yes. Setting an address and maximum distance for a solo inspector stops clients from booking addresses that are too far away to serve profitably.
  </Accordion>
</AccordionGroup>

## Rescheduling

<AccordionGroup>
  <Accordion title="Will the client have to sign the agreement or pay again?">
    No. Signed agreements and payments stay attached to the inspection; only the date, time, and calendar event change.
  </Accordion>

  <Accordion title="Can I reschedule without notifying anyone?">
    Yes. Temporarily turn off the reschedule automations, or leave the services unassociated, and the change will be silent.
  </Accordion>

  <Accordion title="What if the client reschedules from their end?">
    Clients can't change the time themselves. They contact you, and you reschedule from the dashboard or app so everyone is notified consistently.
  </Accordion>
</AccordionGroup>

## Not answered here yet

These come up but do not have a written answer yet. Ask in the chat bubble in your [dashboard](https://dashboard.hiveinspect.com) and we will walk you through it.

<ul>
  <li>A client booked a time I was not available for</li>
  <li>The booking widget is not appearing on my website</li>
</ul>

## Still stuck?

<div className="hive-rows hive-rows-sm">
  <a className="hive-row" href="https://www.facebook.com/groups/1202950231646461" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask the inspector community</span>
      <span className="hive-row-line">Other inspectors answer in the Facebook group</span>
    </span>
  </a>

  <a className="hive-row" href="https://dashboard.hiveinspect.com" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask in the chat bubble</span>
      <span className="hive-row-line">Open your dashboard and use the chat bubble. Engineers, seven days a week</span>
    </span>
  </a>
</div>