> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hive Inspect FAQ: answers to inspectors' common questions

> 184 answers to the questions inspectors ask our support team most: getting started, switching, templates, the mobile app, reports, scheduling, payments and automations.

These are the questions inspectors and their office staff asked our support team most over the last few months, answered in full. Pick a topic, or jump straight to one of the most-asked questions below.

<div className="hive-rows">
  <a className="hive-row" href="/faq/getting-started">
    <span className="hive-row-main">
      <span className="hive-row-title">Getting started and free trial</span>
      <span className="hive-row-line">Where to start, the free trial, onboarding help, AI features, feature requests</span>
    </span>

    <span className="hive-row-meta"><span>15 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/account-and-team">
    <span className="hive-row-main">
      <span className="hive-row-title">Account, billing and team</span>
      <span className="hive-row-line">Your subscription, inspector seats, billing, logging in, team members and permissions</span>
    </span>

    <span className="hive-row-meta"><span>11 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/switching-and-integrations">
    <span className="hive-row-main">
      <span className="hive-row-title">Switching and integrations</span>
      <span className="hive-row-line">Moving from Spectora, Horizon and others, importing contacts, QuickBooks and Mailchimp</span>
    </span>

    <span className="hive-row-meta"><span>22 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/templates">
    <span className="hive-row-main">
      <span className="hive-row-title">Templates</span>
      <span className="hive-row-line">The Template Hub, editing templates, comments, ratings and what reaches reports already started</span>
    </span>

    <span className="hive-row-meta"><span>14 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/mobile-app">
    <span className="hive-row-main">
      <span className="hive-row-title">Mobile app</span>
      <span className="hive-row-line">Phones and tablets, working offline, sync, photos and videos, team inspections</span>
    </span>

    <span className="hive-row-meta"><span>13 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/reports">
    <span className="hive-row-main">
      <span className="hive-row-title">Reports and PDFs</span>
      <span className="hive-row-line">Editing and publishing, PDFs, the Context Layer and other AI tools, languages, re-inspections</span>
    </span>

    <span className="hive-row-meta"><span>18 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/client-portal">
    <span className="hive-row-main">
      <span className="hive-row-title">Client and agent portal</span>
      <span className="hive-row-line">What clients and agents see, locked reports, extra documents, repair requests</span>
    </span>

    <span className="hive-row-meta"><span>10 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/scheduling">
    <span className="hive-row-main">
      <span className="hive-row-title">Scheduling and calendar</span>
      <span className="hive-row-line">The online scheduler, Google Calendar, availability, rescheduling and cancelling</span>
    </span>

    <span className="hive-row-meta"><span>20 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/services-and-agreements">
    <span className="hive-row-main">
      <span className="hive-row-title">Services, pricing and agreements</span>
      <span className="hive-row-line">Services and add-ons, price modifiers, discount codes, agreements and signatures</span>
    </span>

    <span className="hive-row-meta"><span>11 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/payments">
    <span className="hive-row-main">
      <span className="hive-row-title">Payments and payouts</span>
      <span className="hive-row-line">Stripe, payment methods, Pay at Close, the Technology Fee, payouts and refunds</span>
    </span>

    <span className="hive-row-meta"><span>10 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/automations-and-emails">
    <span className="hive-row-main">
      <span className="hive-row-title">Automations, emails and texts</span>
      <span className="hive-row-line">Automations that did not send, spam, your own domain, texts and review requests</span>
    </span>

    <span className="hive-row-meta"><span>18 answers</span></span>
  </a>

  <a className="hive-row" href="/faq/fix-a-problem">
    <span className="hive-row-main">
      <span className="hive-row-title">Fix a problem</span>
      <span className="hive-row-line">Messages that never arrived, sync and save problems, PDFs and photos, clients who cannot open or pay</span>
    </span>

    <span className="hive-row-meta"><span>22 answers</span></span>
  </a>
</div>

## Most asked

<div className="hive-rows hive-rows-sm">
  <a className="hive-row" href="/faq/reports#turn-on-hive-context-layer">
    <span className="hive-row-main">
      <span className="hive-row-title">How do I turn on the Hive Context Layer for my reports?</span>
      <span className="hive-row-line">Reports and PDFs</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/getting-started#where-to-start-setup">
    <span className="hive-row-main">
      <span className="hive-row-title">Where do I start setting up my Hive account?</span>
      <span className="hive-row-line">Getting started and free trial</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/getting-started#submit-feature-request">
    <span className="hive-row-main">
      <span className="hive-row-title">How do I request a new feature?</span>
      <span className="hive-row-line">Getting started and free trial</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/switching-and-integrations#move-from-horizon">
    <span className="hive-row-main">
      <span className="hive-row-title">How do I move my templates, contacts and past reports from Horizon?</span>
      <span className="hive-row-line">Switching and integrations</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/switching-and-integrations#import-past-inspections-from-spectora">
    <span className="hive-row-main">
      <span className="hive-row-title">How do I import my past inspections from Spectora?</span>
      <span className="hive-row-line">Switching and integrations</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/templates#import-template-from-other-software">
    <span className="hive-row-main">
      <span className="hive-row-title">Can I import my template from Spectora, HomeGauge, HIP or other software?</span>
      <span className="hive-row-line">Templates</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/reports#ai-features-for-comments">
    <span className="hive-row-main">
      <span className="hive-row-title">What AI features does Hive have for writing comments?</span>
      <span className="hive-row-line">Reports and PDFs</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/reports#pdf-not-updated-after-edit">
    <span className="hive-row-main">
      <span className="hive-row-title">Why didn't my PDF update after I edited the report?</span>
      <span className="hive-row-line">Reports and PDFs</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/getting-started#free-trial-terms">
    <span className="hive-row-main">
      <span className="hive-row-title">How does the free trial work?</span>
      <span className="hive-row-line">Getting started and free trial</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/getting-started#free-trial-includes-ai">
    <span className="hive-row-main">
      <span className="hive-row-title">Does the free trial include every feature, including the AI tools?</span>
      <span className="hive-row-line">Getting started and free trial</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/reports#customize-report-look">
    <span className="hive-row-main">
      <span className="hive-row-title">Where do I customize how my reports look?</span>
      <span className="hive-row-line">Reports and PDFs</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/automations-and-emails#emails-going-to-spam-own-domain">
    <span className="hive-row-main">
      <span className="hive-row-title">Why are my emails going to spam, and how do I send from my own domain?</span>
      <span className="hive-row-line">Automations, emails and texts</span>
    </span>
  </a>

  <a className="hive-row" href="/faq/switching-and-integrations#team-moves-your-spectora-account">
    <span className="hive-row-main">
      <span className="hive-row-title">Will your team move my whole Spectora account over for me?</span>
      <span className="hive-row-line">Switching and integrations</span>
    </span>
  </a>
</div>

## Still stuck?

<div className="hive-rows hive-rows-sm">
  <a className="hive-row" href="https://dashboard.hiveinspect.com" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask in the chat bubble</span>
      <span className="hive-row-line">Open your dashboard and use the chat bubble. Our team answers seven days a week</span>
    </span>
  </a>

  <a className="hive-row" href="https://www.facebook.com/groups/1202950231646461" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask the inspector community</span>
      <span className="hive-row-line">Other inspectors answer in the Facebook group</span>
    </span>
  </a>
</div>


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