> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Automate Subcontractor Emails for Inspection Add-Ons
> Email your termite, septic or radon subcontractor automatically whenever an inspection carrying their add-on is scheduled, rescheduled or cancelled.
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In the dashboard: Business Tools → Services & Fees, then Automations
If you send work to a subcontractor for termite, septic, radon or any other add-on, Hive Inspect can email them the moment an inspection carrying that add-on is booked. Set it up once per subcontractor and you never have to forward another job by hand. The same automation can tell them when a job moves or gets cancelled.
## Automating subcontractor emails
## How the matching works
The automation does not look at which subcontractor you picked. It looks at the **text of the service or add-on name** on the inspection. So the name you give the add-on is what connects the job to the right subcontractor, and it has to contain something unique to that company.
Give one subcontractor's add-on a name like "XYZ Termite Inspection" and another's "ABC Termite Inspection", then build one automation per company that fires on that company's text.
## Set it up
0:23
* Go to **Business Tools → Services & Fees** and click **Edit** on the service you want, for example Duplex
* Under **Service Add-Ons**, name each subcontractor's add-on so it contains that company's name
* Two subcontractors covering the same work get two separate add-ons, such as **XYZ Termite Inspection** and **ABC Termite Inspection**
0:57
* Go to **Automations** and click **Create**
* Set **Event Type** to **Inspection Scheduled**
* Give it a name you will recognise later, such as "xyz - inspection scheduled"
* Set **Channel** to **Email** and **Delay** to **0 hours** so it sends as soon as the inspection is confirmed
* Leave **Services** empty, which applies the automation to every service that carries the add-on, and leave **Contact Tag Filter** on **No filter**
1:33
* In **Service or Add-on Name Filter**, type the text that identifies this subcontractor, for example `xyz`
* The match is case-insensitive and checks both the main service name and its add-ons
* Add more text entries here if several of your services carry that company's name
2:00
* Under **Recipient**, select **Specific email address**
* Enter your subcontractor's address, for example `admin@xyz.com`
2:11
* Fill in the **Subject** and **Message Body** with whatever the subcontractor needs to see
* Click **Create automation**
2:54
* On the automation you just made, click **Duplicate**
* Change **Event Type** to **Inspection Rescheduled**, update the message body, and re-select the recipient email address
* Repeat once more for **Inspection Cancelled**
Re-select the recipient address after duplicating. Duplicating carries over the trigger and the message, but the specific email address needs setting again.
Once all three automations exist, nothing else is required. Every inspection that carries that add-on emails the right subcontractor as it is booked, moved or cancelled.
