> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# InterNACHI Buy-Back Guarantee Integration

> Connect InterNACHI to Hive Inspect to register inspections with the “We'll Buy Your Home Back” Guarantee automatically when you publish a report.

<div className="hive-meta">
  <span>5 min read</span>
</div>

## What is the Buy-Back Guarantee integration?

InterNACHI's [“We'll Buy Your Home Back” Guarantee](https://www.nachi.org/buy.htm) is offered by Certified Professional Inspectors who enroll in the program: if a participating inspector misses a covered item, InterNACHI will buy the home back within 90 days of closing.

Each inspection has to be registered with InterNACHI within 30 days, and each registration is charged to the payment method you keep on file with InterNACHI. This integration does the registering for you:

* Pick which of your **services** include the guarantee.
* Inspections scheduled with those services get **“Submit to InterNACHI Buy-Back Guarantee”** pre-selected. You can change it per inspection.
* When you **publish the first report**, Hive registers the property address with InterNACHI and shows the guarantee ID on the inspection.
* Anything InterNACHI rejects (for example an expired card) shows up under **Needs attention** with a link to fix it and a **Resubmit** button.

Hive never charges you for the guarantee. InterNACHI bills you directly, exactly as if you had registered the home on nachi.org yourself.

***

## Before you start

You need all three of these on the InterNACHI side:

1. You are an InterNACHI **Certified Professional Inspector (CPI)**.
2. You have **enrolled** in the Buy-Back Guarantee program at [nachi.org/my/buyback-guarantees](https://www.nachi.org/my/buyback-guarantees).
3. You have a **valid payment method on file** with InterNACHI.

***

## Setting up

<Steps titleSize="h3">
  <Step title="Connect your InterNACHI account">
    1. Go to **Business Tools → InterNACHI Buy-Back Guarantee**
    2. Click **Connect InterNACHI account**
    3. Sign in at nachi.org and approve the permissions
    4. Back in Hive, click **Check enrollment** to confirm InterNACHI sees you as enrolled, and **Send test submission** to validate your setup without charging anything

    <Note>
      Guarantees are registered under the InterNACHI membership of the person who connected the account. InterNACHI requires that inspector's name to appear on the report.
    </Note>
  </Step>

  <Step title="Choose services">
    Under **Services that include the Buy-Back Guarantee**, switch on each service that should include the guarantee by default. Services with the guarantee show a **Buy-Back** badge under Services & Fees.
  </Step>

  <Step title="Schedule inspections as usual">
    When you choose one of those services while scheduling, the **Submit to InterNACHI Buy-Back Guarantee** checkbox is pre-selected. Untick it for any inspection that shouldn't be registered (for example a pre-listing inspection for a seller, which the program doesn't cover).

    Inspections booked through your online scheduling widget follow the service default too.
  </Step>
</Steps>

***

## What happens when you publish

When the first report on the inspection is published, Hive registers the property address with InterNACHI within a few minutes. The inspection page shows a **Buy-Back** step in the status rail and a card with the guarantee ID and a **Verify** link.

If InterNACHI rejects the registration, the card (and the **Submissions** table on the integration page) shows why and what to do:

| What you see                                   | What it means                                                                                                                        | What to do                                                                                                                              |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| **Registered**                                 | InterNACHI accepted the registration and charged your card on file.                                                                  | Nothing.                                                                                                                                |
| **Retrying**                                   | InterNACHI was temporarily unreachable.                                                                                              | Nothing — Hive retries automatically.                                                                                                   |
| **Action needed** — payment method             | Your card on file with InterNACHI is missing, expired, or was declined.                                                              | Update it at [nachi.org/my/buyback-guarantees/settings](https://www.nachi.org/my/buyback-guarantees/settings), then click **Resubmit**. |
| **Action needed** — not enrolled               | InterNACHI doesn't have you enrolled in the program.                                                                                 | Enroll at nachi.org, then **Resubmit**.                                                                                                 |
| **Action needed** — reconnect                  | InterNACHI stopped accepting the connection.                                                                                         | Reconnect under Business Tools. Pending inspections are retried automatically.                                                          |
| **Needs review** — already registered today    | InterNACHI says this address was registered by you in the last 24 hours (for example a same-day re-inspection). Nothing was charged. | Use **Resolve** to mark it as registered or skip it.                                                                                    |
| **Needs review** — more than 30 days           | The inspection was more than 30 days ago, which is outside InterNACHI's registration window.                                         | Submit anyway from the inspection page if you have arranged it with InterNACHI, or skip.                                                |
| **Needs review** — address recently registered | The same address was registered for another inspection in the last six months.                                                       | Submit again if this is a new client, or skip.                                                                                          |
| **Needs review** — not confirmed               | InterNACHI didn't answer, so Hive can't tell whether the registration went through.                                                  | Check [My Buy-Back Guarantees](https://www.nachi.org/my/buyback-guarantees) at nachi.org, then mark it as registered or resubmit.       |

***

## Submitting manually

Open any inspection and use the **InterNACHI Buy-Back Guarantee** card to:

* turn **Register on publish** on or off for that inspection,
* **Submit now** without waiting for the report (Hive asks you to confirm), or
* **Resubmit** after fixing a problem.

Canceled inspections are never registered.

***

## Disconnecting

Click **Disconnect** on the integration page. Guarantees already purchased are unaffected; new inspections simply stop being registered until you reconnect.

***

## Frequently asked questions

**Does Hive charge for this?** No. InterNACHI charges your card on file for each registration, the same as registering on nachi.org.

**Can I see my registered guarantees at InterNACHI?** Yes, at [nachi.org/my/buyback-guarantees](https://www.nachi.org/my/buyback-guarantees). The guarantee ID shown in Hive matches.

**We have several inspectors. Whose account is used?** The InterNACHI account that was connected under Business Tools. InterNACHI requires that inspector's name to appear on the report.

**Something went wrong on InterNACHI's side.** Email InterNACHI at [fastreply@internachi.org](mailto:fastreply@internachi.org) and include “InterNACHI” in the subject line.

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