InterNACHI Buy-Back Guarantee Integration

5 min read

What is the Buy-Back Guarantee integration?

InterNACHI’s “We’ll Buy Your Home Back” Guarantee is offered by Certified Professional Inspectors who enroll in the program: if a participating inspector misses a covered item, InterNACHI will buy the home back within 90 days of closing. Each inspection has to be registered with InterNACHI within 30 days, and each registration is charged to the payment method you keep on file with InterNACHI. This integration does the registering for you:

Pick which of your services include the guarantee.
Inspections scheduled with those services get “Submit to InterNACHI Buy-Back Guarantee” pre-selected. You can change it per inspection.
When you publish the first report, Hive registers the property address with InterNACHI and shows the guarantee ID on the inspection.
Anything InterNACHI rejects (for example an expired card) shows up under Needs attention with a link to fix it and a Resubmit button.

Hive never charges you for the guarantee. InterNACHI bills you directly, exactly as if you had registered the home on nachi.org yourself.

Before you start

You need all three of these on the InterNACHI side:

You are an InterNACHI Certified Professional Inspector (CPI).
You have enrolled in the Buy-Back Guarantee program at nachi.org/my/buyback-guarantees.
You have a valid payment method on file with InterNACHI.

Setting up

Connect your InterNACHI account

Go to Business Tools → InterNACHI Buy-Back Guarantee
Click Connect InterNACHI account
Sign in at nachi.org and approve the permissions
Back in Hive, click Check enrollment to confirm InterNACHI sees you as enrolled, and Send test submission to validate your setup without charging anything

Guarantees are registered under the InterNACHI membership of the person who connected the account. InterNACHI requires that inspector’s name to appear on the report.

Choose services

Under Services that include the Buy-Back Guarantee, switch on each service that should include the guarantee by default. Services with the guarantee show a Buy-Back badge under Services & Fees.

Schedule inspections as usual

When you choose one of those services while scheduling, the Submit to InterNACHI Buy-Back Guarantee checkbox is pre-selected. Untick it for any inspection that shouldn’t be registered (for example a pre-listing inspection for a seller, which the program doesn’t cover).Inspections booked through your online scheduling widget follow the service default too.

What happens when you publish

When the first report on the inspection is published, Hive registers the property address with InterNACHI within a few minutes. The inspection page shows a Buy-Back step in the status rail and a card with the guarantee ID and a Verify link. If InterNACHI rejects the registration, the card (and the Submissions table on the integration page) shows why and what to do:

What you see	What it means	What to do
Registered	InterNACHI accepted the registration and charged your card on file.	Nothing.
Retrying	InterNACHI was temporarily unreachable.	Nothing — Hive retries automatically.
Action needed — payment method	Your card on file with InterNACHI is missing, expired, or was declined.	Update it at nachi.org/my/buyback-guarantees/settings, then click Resubmit.
Action needed — not enrolled	InterNACHI doesn’t have you enrolled in the program.	Enroll at nachi.org, then Resubmit.
Action needed — reconnect	InterNACHI stopped accepting the connection.	Reconnect under Business Tools. Pending inspections are retried automatically.
Needs review — already registered today	InterNACHI says this address was registered by you in the last 24 hours (for example a same-day re-inspection). Nothing was charged.	Use Resolve to mark it as registered or skip it.
Needs review — more than 30 days	The inspection was more than 30 days ago, which is outside InterNACHI’s registration window.	Submit anyway from the inspection page if you have arranged it with InterNACHI, or skip.
Needs review — address recently registered	The same address was registered for another inspection in the last six months.	Submit again if this is a new client, or skip.
Needs review — not confirmed	InterNACHI didn’t answer, so Hive can’t tell whether the registration went through.	Check My Buy-Back Guarantees at nachi.org, then mark it as registered or resubmit.

Submitting manually

Open any inspection and use the InterNACHI Buy-Back Guarantee card to:

turn Register on publish on or off for that inspection,
Submit now without waiting for the report (Hive asks you to confirm), or
Resubmit after fixing a problem.

Canceled inspections are never registered.

Disconnecting

Click Disconnect on the integration page. Guarantees already purchased are unaffected; new inspections simply stop being registered until you reconnect.

Frequently asked questions

Does Hive charge for this? No. InterNACHI charges your card on file for each registration, the same as registering on nachi.org. Can I see my registered guarantees at InterNACHI? Yes, at nachi.org/my/buyback-guarantees. The guarantee ID shown in Hive matches. We have several inspectors. Whose account is used? The InterNACHI account that was connected under Business Tools. InterNACHI requires that inspector’s name to appear on the report. Something went wrong on InterNACHI’s side. Email InterNACHI at fastreply@internachi.org and include “InterNACHI” in the subject line.

Next step

MailchimpKeep your marketing list in sync with your contacts7 min read

Services and pricingDefine what you sell, what it costs and which templates it uses2:28 Review and publish a reportPhotobank, preview, flags, publish and save to template4:51

​What is the Buy-Back Guarantee integration?

​Before you start

​Setting up

Connect your InterNACHI account

Choose services

Schedule inspections as usual

​What happens when you publish

​Submitting manually

​Disconnecting

​Frequently asked questions

What is the Buy-Back Guarantee integration?

Before you start

Setting up

What happens when you publish

Submitting manually

Disconnecting

Frequently asked questions