> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: solve common Hive Inspect problems

> Tips for solving the problems that come up most, grouped by where they happen: messages and automations, scheduling, and reports and the client portal.

Start from where the problem is happening. Each page below answers the questions in full, so you do not have to go hunting through a walkthrough mid-job.

<div className="hive-rows">
  <a className="hive-row" href="/troubleshooting/messages">
    <span className="hive-row-main">
      <span className="hive-row-title">Messages and automations</span>
      <span className="hive-row-line">An automation that did not send, your text number, review requests, Mailchimp sync</span>
    </span>

    <span className="hive-row-meta"><span>19 answers</span></span>
  </a>

  <a className="hive-row" href="/troubleshooting/scheduling">
    <span className="hive-row-main">
      <span className="hive-row-title">Scheduling and bookings</span>
      <span className="hive-row-line">No inspector covers an address, auto-assign picking wrong, moving a booked job</span>
    </span>

    <span className="hive-row-meta"><span>6 answers</span></span>
  </a>

  <a className="hive-row" href="/troubleshooting/reports">
    <span className="hive-row-main">
      <span className="hive-row-title">Reports and the client portal</span>
      <span className="hive-row-line">What your client and their agent can see, repair addendums, custom fields</span>
    </span>

    <span className="hive-row-meta"><span>6 answers</span></span>
  </a>
</div>

## Quick fixes

A few problems are solved by one control in the dashboard rather than an explanation.

<div className="hive-rows hive-rows-sm">
  <a className="hive-row" href="/inspections-and-reports/inspection-functions#manual-override">
    <span className="hive-row-main">
      <span className="hive-row-title">My client cannot open the report</span>
      <span className="hive-row-line">Reports lock until payment or signature. Release one with the manual override</span>
    </span>
  </a>

  <a className="hive-row" href="/inspections-and-reports/inspection-functions#automation-tracking">
    <span className="hive-row-main">
      <span className="hive-row-title">Check whether a message actually went out</span>
      <span className="hive-row-line">Automation tracking lists what was sent, and when</span>
    </span>
  </a>

  <a className="hive-row" href="/contacts-and-automation/automations#test-sms">
    <span className="hive-row-main">
      <span className="hive-row-title">Send yourself a test before it reaches a client</span>
      <span className="hive-row-line">Test the email and text from the automation itself</span>
    </span>
  </a>

  <a className="hive-row" href="/inspections-and-reports/mobile-reports#check-sync-status">
    <span className="hive-row-main">
      <span className="hive-row-title">Not sure the report saved</span>
      <span className="hive-row-line">Green means saved. The app keeps working offline until you have signal</span>
    </span>
  </a>

  <a className="hive-row" href="/how-tos/disabling-ratings">
    <span className="hive-row-main">
      <span className="hive-row-title">Ratings show on a state form</span>
      <span className="hive-row-line">Turn ratings off for the templates that should not carry them</span>
    </span>
  </a>
</div>

## Still stuck?

<div className="hive-rows hive-rows-sm">
  <a className="hive-row" href="https://www.facebook.com/groups/1202950231646461" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask the inspector community</span>
      <span className="hive-row-line">Other inspectors answer in the Facebook group</span>
    </span>
  </a>

  <a className="hive-row" href="https://dashboard.hiveinspect.com" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Ask in the chat bubble</span>
      <span className="hive-row-line">Open your dashboard and use the chat bubble. Engineers, seven days a week</span>
    </span>
  </a>

  <a className="hive-row" href="https://dashboard.hiveinspect.com/dashboard/business-tools/feature-requests" target="_blank" rel="noopener">
    <span className="hive-row-main">
      <span className="hive-row-title">Request a feature</span>
      <span className="hive-row-line">Tell us what would make your week easier</span>
    </span>
  </a>
</div>