Socials, Report Portal FAQs & Marketing Kit in Hive Inspect

In the dashboard: Business Tools → Socials, Business Tools → FAQ Management and Business Tools → Marketing Kit.

Three small Business Tools that help clients find and trust you:

Socials: your social media links, shown to clients in the report portal and on your public page.
FAQ Management: the questions and answers clients see on the FAQs page of the report portal.
Marketing Kit: Hive logos and ready-made images for your website and marketing.

You need the Business Tools permission to open them. See What each permission does.

Socials

You can add one link for each of these platforms: Facebook, Instagram, TikTok, YouTube and LinkedIn.

Open Business Tools → Socials.
Click Add Social (or Add your first social if you have none yet).
Under Platform, choose the platform. Only platforms you haven’t added yet are listed.
Paste your page or profile address under Link. The hint under the box tells you which address to use, for example “Use your profile URL: instagram.com/yourhandle”.
Click Add. You see Social link added.

You can leave off the https://; Hive adds it. The link has to be on that platform’s site. If it isn’t, you see an error such as URL does not look like a instagram link. Once all five platforms are added, Add Social is greyed out.

Change or remove a link

Preview opens the link in a new tab so you can check it.
Change lets you paste a new address for that platform. Click Save.
Remove asks “Remove your Facebook link?” (or whichever platform). Confirm to delete it.

Where	How it looks
Client portal	Icons in the left sidebar, under your logo and company name, on every page of the portal. They show when the sidebar is open. See Client Portal.
Your public page	Icons in the Get in touch card at the top and in the Contact section, if Social links is on under Details → Contact details. See Public Page.

Social links don’t appear on PDF reports or in emails.

Report Portal FAQs

Every report you publish has an FAQs page in the client portal, in the left sidebar. It shows “Frequently Asked Questions” as a list clients click to open. FAQ Management is where you write your own. Until you add any, clients see Hive’s five default home-inspection FAQs instead:

The Frequently Asked Questions page in the client portal, subtitled Common questions about our home inspection services, with five default questions: What is included in a home inspection, How long does a home inspection take, Do I need to be present during the inspection, How soon will I receive my inspection report, and What if the inspection reveals problems

What is included in a home inspection?
How long does a home inspection take?
Do I need to be present during the inspection?
How soon will I receive my inspection report?
What if the inspection reveals problems?

As soon as you add one FAQ of your own, clients see only your FAQs. The defaults are no longer shown, so add every question you want clients to see.

The default answers say a typical inspection takes 2-3 hours and the report usually arrives within 24 hours. If that isn’t true for you, add your own FAQs.

Your own FAQs also appear in the FAQs section of your public page. The defaults never do.

Add an FAQ

Open Business Tools → FAQ Management.
Click Add FAQ (or Add Your First FAQ).
Type the Question and the Answer. Both are required.
Click Add FAQ. You see FAQ created successfully.

The Add FAQ window with the description Add a new frequently asked question to your report portal, a Question box with Do you inspect pools and spas?, an Answer box, the hint URLs will be automatically displayed as clickable links, and Cancel and Add FAQ buttons

Web addresses that start with http:// or https:// turn into clickable links, in FAQ Management and in the portal. Line breaks you type are kept in the portal.

Edit, delete and order

The FAQ Management page with four FAQs, each with an edit and a delete icon: How long does the inspection take, Can I attend the inspection, When will I get my report, and Do you test for radon with a clickable pricing link in the answer, and a Report Portal FAQs info box

Edit: click the pencil icon, change the question or answer, and click Save Changes.
Delete: click the trash icon, then Delete in Delete FAQ?. This can’t be undone.
Order: FAQs show in the order you added them, and each new one goes to the bottom. There’s no way to drag them into a new order. To move one, delete it and add it again, or edit the existing FAQs so their text is in the order you want.

Marketing Kit

The Marketing Kit has 16 ready-made images about Hive Inspect for your website, listings, email signature and marketing, for example to show clients what your reports look like.

Group	What’s in it
Logos	The Hive Inspect Logo in white (for dark backgrounds) and black (for light backgrounds), PNG.
Promo Images	Multi-Device Preview: the Hive report on a laptop, tablet and phone, on a white, blue or dark background. Each comes in Full size (PNG) and Web size (JPG).
Feature Blocks	One image per feature: Hive Context Layer (a website banner, light and dark), Clear, Modern Inspection Reports, One Report. Two Beautiful Views., Same-Day Reports. No Waiting., Booked Online. Confirmed Instantly., Pay & Sign Online. Done in Minutes., Repair Requests. Sorted in Minutes., One Login. Every Report. (for agents) and Built Around You. (for clients). Most come as a Square and Vertical card with text, a Photo only version you can pair with your own words, and some as a Mobile screen.
Standalone Visuals	Nothing Gets Missed and AI-Powered Inspection Reports, photos with feature callouts.

Download images

Click an image to preview it, or View sizes to see every size with its pixel size, format and file size. Download one size with its download button, or all of them with Download all.
Download (or Download all) on a card saves every size of that image.
Download full kit at the top saves all of them in one zip file.
Type in Search visuals… to find an image by name or topic, such as “agents” or “payments”.

The sizes window for One Report. Two Beautiful Views.: a large preview, then Available sizes Square 2800 × 2691 px PNG 5.0 MB, Vertical 1960 × 3309 px PNG 4.9 MB and Photo only 2464 × 1280 px PNG 4.7 MB, each with a download button, and a Download all 3 button

The page says: “These visuals are free to use on your website, listings, email signatures, and marketing materials. Please don’t alter the logo colors or proportions.”

Common questions

Do my social links show on the PDF report?

No. They show in the client portal sidebar and on your public page.

Can I add X (Twitter), Google or Yelp in Socials?

No. Socials takes Facebook, Instagram, TikTok, YouTube and LinkedIn. For Google, Facebook or Yelp reviews, connect them in the Review Engine under Review Sites.

I added one FAQ and the default FAQs disappeared

That’s expected. Your own FAQs replace the defaults completely. Add the other questions you want clients to see, copying the default ones if you like them.

How do I change the order of my FAQs?

There’s no drag-and-drop. FAQs show in the order you added them. Delete and re-add one to move it to the bottom, or edit the text of existing FAQs to swap them.

Can I put links in an FAQ answer?

Yes. Paste the full address starting with https:// and it becomes a clickable link.

Can I use the Hive logo on my website?

Yes. The Marketing Kit says its visuals are free to use on your website, listings, email signatures and marketing materials. Don’t change the logo’s colors or proportions.

How-to guides

Socials, Report Portal FAQs & Marketing Kit in Hive Inspect