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In the dashboard: Teams (sidebar)

The Teams page, titled Hive Teams, is where you add people to your company and decide what each of them can do. Everyone on your team signs in with their own email and password. The Hive Teams page: Manage your team members and their permissions, with Pay-splits, View Invitations and Invite User buttons. Team members, 3 members in your organization: Alex Rivera with an Owner badge, Inspector, Calendar Linked and Full Access with a View button; Jordan Lee, Sub Inspector, Calendar Linked, 4/11 Permissions granted, with Manage and a red deactivate button; Sam Patel, Support Staff, No Calendar, 4/11 Permissions granted. Below, Deactivated (1): Casey Morgan, deactivated Aug 14, 2026 by Alex Rivera, Reason: Moved out of state, with a Reactivate button. At the bottom, descriptions of the Sub-Inspector and Support Staff roles

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Who can open Teams

The owner, and anyone with the Manage Team permission. Everyone else sees Access Denied: You don’t have permissions to manage team members. Contact your organization owner for access.

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Roles and seats

Each person has one role. You pick it when you invite them.
  • A role can’t be changed later. To change someone from support staff to sub-inspector, ask our team in the chat bubble.
  • Seats are added under Business Tools → Subscriptions → Team Management → Add Inspector. You need the Monthly or Annual plan. See Seats and billing.
  • Ownership can’t be moved to someone else from the dashboard. If your company changes hands, ask our team in the chat bubble.

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What each row shows

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Invite a team member

1

Add a seat first, for an inspector

For a sub-inspector, add a seat under Business Tools → Subscriptions → Team Management → Add Inspector. Support staff don’t need one.
2

Click Invite User

On the Teams page, click Invite User.The Invite Team Member window: Send an invitation to add a new member to your organization. Email Address box with the note They will receive an email with a link to join your organization. A Role list set to Sub-Inspector, Can create and manage inspections. Cancel and Send Invitation buttons
3

Enter their email and pick a role

Type their Email Address, choose Sub-Inspector or Support Staff under Role, and click Send Invitation. You see Invitation Sent.
4

They accept

They get an email, You’re invited to join [your company] on HiveInspect. They click the link, enter their name, choose a password and agree to the terms. Then they sign in on the web dashboard or the mobile app.
5

Set their permissions

Once they’ve joined, they show on the Teams page. Click Manage to choose what they can do. See Set permissions.
Good to know:
  • The invitation link works for 7 days.
  • Seats are checked when they accept, not when you send. If you have no free inspector seat, the sub-inspector sees that your company has reached its maximum number of inspectors and can’t join until you add a seat.
  • One email, one company. If the email already has its own Hive account, you see This user already belongs to another organization. Invite them with a different email, or ask our team in the chat bubble. See My invite says the person already belongs to another organization.
  • Someone who left your team can’t be invited again. You see a message asking you to reactivate them from Teams → Deactivated. See Reactivate someone.
  • An invitation is already waiting: if you invite the same email twice, Hive asks you to resend the first one instead.

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View, resend or revoke invitations

Click View Invitations to see every invitation you’ve sent. The Team Invitations window: View and manage all pending and past invitations. A table with Email, Role, Status, Sent At, Expires At and Actions. taylor@riverahomeinspections.com, Sub Inspector, Pending, with resend and revoke buttons; office@riverahomeinspections.com, Support Staff, Accepted; chris@example.com, Sub Inspector, Expired
  • Status: Pending (not accepted yet), Accepted, Expired or Revoked. Expiring soon shows under the date when less than a day is left.
  • Resend (circular arrow): sends the same email again. If the link has expired, it gets another 7 days. Use this when someone can’t find the email; ask them to check their spam folder too.
  • Revoke (circle with a line): cancels the invitation so the link stops working. Only the person who sent an invitation can revoke it.

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Set permissions

1

Open Manage Permissions

Click Manage next to the person.
2

Turn permissions on or off

Flip the switches. Select All turns them all on, and Clear All turns them all off.
3

Save

Click Save Changes. You see Permissions updated successfully.
The Manage Permissions window for Jordan Lee with Select All, Clear All and Save Changes buttons, and one switch for each permission: Schedule Management, Edit Inspections, Delete Inspections, Publish Reports, Edit Templates, Manage Contacts, Financial Data Access, Business Tools, Business Metrics, Manage Subscriptions and Manage Team A new team member starts with every permission off except Business Tools.

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What each permission does

The owner can always do everything.
Org Settings isn’t limited by permissions. Anyone on your team who signs in can open Org Settings and change it.

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Common setups

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Deactivate someone who leaves

Deactivating removes a person from your active team but keeps their history. You can deactivate sub-inspectors and support staff. The owner can’t be deactivated.
1

Ask them to sync

If they use the mobile app, ask them to sync any unsynced work first.
2

Click the red person button

On the Teams page, click the red button at the end of their row. Hive checks their inspections.The Deactivate Team Member window: You are about to deactivate Jordan Lee (Sub Inspector). 6 open inspections will move to: a list set to Alex Rivera. 41 completed inspections stay credited to Jordan Lee. Pay records, emails and activity logs are kept. They will no longer be able to sign in, and their email is freed up. Notes: Billing is not changed here, their paid inspector seat becomes unfilled; and Ask them to sync any unsynced work in the mobile app before you continue. A Reason (optional) box, and Cancel and Continue buttons
3

Choose who gets their open inspections

Pick the inspector their open inspections move to. You can add a Reason, such as Left the company. Click Continue.
4

Confirm

Click Deactivate. You see that they were deactivated and how many inspections moved.
What happens: To stop paying for the seat, go to Business Tools → Subscriptions → Team Management, click Remove Inspector and remove the unfilled seat. Seats aren’t refunded for the part of the billing period already paid. Remove Inspector on the Subscriptions page can also deactivate a sub-inspector and remove their seat in one step.

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Reactivate someone

Deactivated people are listed under Deactivated on the Teams page, with the date, who deactivated them and the reason. Click the heading to open the list.
1

Free a seat, for an inspector

A sub-inspector needs a free inspector seat. Add one under Business Tools → Subscriptions first if you have none.
2

Click Reactivate

Click Reactivate next to the person. Their old email is filled in. Change it if they should sign in with a different email.The Reactivate Casey Morgan window: Casey Morgan (Sub Inspector) will rejoin your active team and can sign in again with this email. An Email Address box filled with casey.morgan@example.com and the note Change this if they should sign in with a different email address. Cancel and Reactivate buttons
3

Confirm

Click Reactivate. They can sign in again with that email.
  • No free seat: you see No inspector seat is available. Add a seat under Business Tools → Subscriptions, then reactivate.
  • Email taken: if someone else now has a Hive account with that email, you see That email now belongs to another Hive account. Enter a different email.
  • Inspections don’t move back. Open inspections that were moved to someone else stay with that person. Change the inspector on each one if needed.
There’s no way to delete a team member permanently. Deactivating keeps your records complete.

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Team availability

The Team Settings button at the top of Profile Settings opens a page also called Team Settings. There you can edit the profile and schedule of every inspector on your team. You need to be the owner or have Schedule Management. The Team Settings page: Manage profile details, business hours, and weekly availability for your team members. Team Members (2): Alex Rivera, Inspector, and Jordan Lee, Sub-Inspector, expanded to show Personal Information with Full Name, Email (greyed out), Phone Number, License Number, TX WDI License Number, Credentials, Service Area, Introduction Video URL and Bio Click a person to open them. You can change:
  • Personal Information: Full Name, Phone Number, License Number, TX WDI License Number, Credentials, Service Area, Introduction Video URL, Bio, Services Offered, Profile Photo and Signature. Their email can’t be changed here.
  • General Business Hours, Weekly Availability Schedule and Inspector Local Address with Maximum Travel Distance, the same as in Profile Settings.
Click Save All for [first name] at the bottom of each person. An Unsaved Changes badge shows on anyone you haven’t saved. The profile photo and signature save as soon as they upload. The owner and sub-inspectors are listed. Support staff aren’t, because they can’t be booked. Team members without Schedule Management see Availability Settings with a View Only note instead.

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Pay-splits

Pay-splits at the top of the Teams page opens the page where you set how each inspection’s pay is split across your team. See Sep 27, 2026 updates.

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FAQ

Add a seat under Business Tools → Subscriptions → Team Management → Add Inspector, then go to Teams, click Invite User, enter their email, choose Sub-Inspector and click Send Invitation.
No. Invite them as Support Staff. They don’t take an inspector seat. Turn on Schedule Management so they can see and book everyone’s inspections.
They don’t have Schedule Management. Without it, a person only sees inspections they’re assigned to, and support staff are never assigned. Turn it on in Teams → Manage and click Save Changes.
Ask them to check spam and promotions. Then open View Invitations and click resend next to their email. Make sure the email is spelled right; if not, revoke it and send a new invitation.
Open View Invitations and click resend next to their email. The link gets another 7 days.
The Publish Reports switch isn’t checked by Hive yet, so turning it off doesn’t stop them. To make sure reports are finished before anyone publishes, turn on Require completed sections to publish in Org Settings.
Not from the Teams page. Ask our team in the chat bubble.
Deactivate them on the Teams page, then remove the unfilled seat under Business Tools → Subscriptions → Team Management → Remove Inspector.
No. They’re signed out straight away and can’t sign in until you reactivate them.
No. One email belongs to one Hive company. Use a different email for the second company.
Click Team Settings at the top of Profile Settings, open the inspector, make your changes and click Save All for [first name]. You need to be the owner or have Schedule Management.
Last modified on October 20, 2026