What is a dedicated phone number?
A Dedicated Phone Number is a custom local phone number used to send all of your automated text messages to clients and agents. Instead of messages coming from a generic shared number, they come from your own consistent number — giving your business a more professional and recognizable image. This creates a better experience for everyone:- Clients and agents recognize a consistent number, building trust and credibility
- Inspectors receive responses directly in the platform, ensuring nothing gets missed
How it works
- All automated text messages (confirmations, reminders, follow-ups) are sent from your dedicated number
- When a client or agent replies, the response is routed to you via the platform, your phone, and your email
- You can view and manage all conversations from your Messages dashboard
Note: The dedicated number is for text messaging only. If someone tries to call the number, the call will not connect.
Benefits
- Professional Branding — Clients and agents recognize a consistent number, reinforcing trust and your business identity
- Direct Communication — Responses come directly to your account, streamlining communication and ensuring nothing gets missed
- Improved Reliability — A dedicated number reduces confusion for clients and agents who might otherwise receive messages from varying numbers
Setting up your dedicated phone number
Subscribe to the add-on
Head to Business Tools > Subscriptions and activate the Dedicated Phone Number add-on.
Complete your business info
Fill out the Dedicated Number Form with your company and business details. Accuracy is critical — the information you provide is used for number registration and compliance, so double-check everything before submitting.After submitting, it may take a few days for your number to be approved and activated.
Configure forwarding
Add the phone number and email address where replies should reach you, so a client response finds you whether you are on site or at a desk.
Start sending
Your automated texts now go out from your dedicated number. Replies land in Messages, on your phone and in your email.
Tracking inbound responses
Once your dedicated number is active, you can track incoming messages and replies in three places:- Messages Dashboard — View all conversations at Messages
- Your Phone — You’ll receive a text on your configured phone number whenever someone replies to an automated text
- Your Email — You’ll receive an email with the message content, contact name, and a direct link to the inspection order
Removing your dedicated number
If you no longer wish to use a dedicated number, you can remove it from your account. Your automated text messages will revert to being sent from the default shared number, and the associated subscription will be canceled.Frequently asked questions
What happens if someone tries to call my dedicated number?
What happens if someone tries to call my dedicated number?
The call will not go through. The dedicated number is for text messaging only — voice calls are not supported.
Can I use an existing phone number I already own?
Can I use an existing phone number I already own?
No. Dedicated numbers are selected from available options and cannot match an existing number. You will choose a custom number during setup.
How long does it take to get my number?
How long does it take to get my number?
After submitting your business information, it typically takes a few days for the number to be approved and activated.
Will clients see my personal number?
Will clients see my personal number?
No. All automated texts are sent from your dedicated number, keeping your personal phone number private.
Next step
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