Re-Inspections

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Video Tutorial

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Creating a Re-Inspection Report

1. Introduction to Re-Inspection Reports 0:00

• A re-inspection report is created when a client requests a follow-up inspection after addressing original defects.
• The purpose is to assess the work done on the property.

2. Setting Up Re-Inspection Service 0:20

• Navigate to Business Tools > Service & Fees.
• Ensure you have added a re-inspection service.
• No template is needed; a re-inspection specific agreement may be required.

3. Accessing the Original Inspection Report 0:42

• Locate the original inspection report for which you want to create a re-inspection.

4. Generating the Re-Inspection Report 0:50

• Click ‘Edit Report’ on the original inspection.
• Identify the defect (e.g., Active Leaking Pipe) that needs re-inspection.
• Click the three dots and select ‘Generate Re-inspection’.
• The system will auto-populate client and property information.

5. Selecting Re-Inspection Details 1:29

• Choose the re-inspection service.
• Set the date and time for the re-inspection.
• Automations will trigger based on your settings.

6. Editing the Re-Inspection Report 1:49

• Open the re-inspection report in the web editor.
• Access all narratives from the original report, not just the enabled defects.

7. Updating Defect Status 2:05

• Change the status of the defect (e.g., to ‘Resolved’).
• You can categorize the status as ‘Unsatisfactory’ if the issue was not satisfactorily resolved.

8. Adding Notes and Photos 2:37

• Add notes regarding the current observation.
• Upload new photos if applicable.

9. Using the Mobile Editor 2:42

• Access the re-inspection report on mobile.
• View original photos and add new observations.

10. Client View of the Re-Inspection Report 3:32

• Clients will see the defect status (e.g., ‘Resolved’).
• They can view original and new notes, as well as photos.
• The report is available in PDF format, showing original findings and resolved status.

11. Conclusion 3:59

• The re-inspection report provides a comprehensive view of the original defects and the current status after repairs.

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Pro Tip: When conducting re-inspections, photograph repaired items from the same angle as your original photos whenever possible. This makes before/after comparison immediately obvious to clients and provides compelling visual evidence of repair completion (or lack thereof).

Business Tip: Re-inspections are not only a service to clients but also a valuable revenue stream. Market this service proactively to realtors and past clients. Many inspectors find that re-inspections have higher profit margins than original inspections due to focused scope and shorter duration.