Verifying repairs and delivering Follow-Up reports
Creating a re-inspection report
Introduction to re-inspection reports
0:00
- A re-inspection report is created when a client requests a follow-up inspection after addressing original defects.
- The purpose is to assess the work done on the property.
Setting up the re-inspection service
0:20
- Navigate to Business Tools > Service & Fees.
- Ensure you have added a re-inspection service.
- No template is needed; a re-inspection specific agreement may be required.
Accessing the original inspection report
Generating the re-inspection report
0:50
- Click ‘Edit Report’ on the original inspection.
- Identify the defect (e.g., Active Leaking Pipe) that needs re-inspection.
- Click the three dots and select ‘Generate Re-inspection’.
- The system will auto-populate client and property information.
Selecting re-inspection details
1:29
- Choose the re-inspection service.
- Set the date and time for the re-inspection.
- Automations will trigger based on your settings.
Editing the re-inspection report
1:49
- Open the re-inspection report in the web editor.
- Access all narratives from the original report, not just the enabled defects.
Updating defect status
2:05
- Change the status of the defect (e.g., to ‘Resolved’).
- You can categorize the status as ‘Unsatisfactory’ if the issue was not satisfactorily resolved.
Adding notes and photos
Using the mobile editor
Client view of the re-inspection report
3:32
- Clients will see the defect status (e.g., ‘Resolved’).
- They can view original and new notes, as well as photos.
- The report is available in PDF format, showing original findings and resolved status.
Conclusion
3:59
- The re-inspection report provides a comprehensive view of the original defects and the current status after repairs.
Next step
Related