In the dashboard: Settings → Team Settings
Smart scheduling decides which inspector your online booking widget offers to a client, based on where each inspector is based and how far they are willing to travel. When a client books through your scheduler, Hive Inspect matches the request to the closest available inspector, the same way a ride-sharing app dispatches the nearest driver, instead of offering every inspector for every address.Optimizing inspector assignments with area limitations
How smart scheduling works
For every inspection booked online, Hive Inspect checks each inspector on your team for:- Availability — the working hours and start times set in Team Availability, plus anything already on their Google Calendar.
- Service area — the inspector’s home or office address and their maximum travel distance.
- Inspection length — the duration of the selected service, so the calendar is blocked for the full appointment automatically.
Set an inspector’s service area
Open availability settings
In the web dashboard go to Settings → Team Settings and select the inspector you want to configure.
Enter a base address
Fill in Street Address, City, State / Province, ZIP Code, and Country. This is the point Hive Inspect measures travel distance from, so use the location the inspector normally starts the day from.
Set the maximum travel distance
Enter a value in Maximum Travel Distance (miles). Addresses outside this radius will not be offered to that inspector through the online scheduler.
Frequently asked questions
Does smart scheduling affect inspections I schedule manually?
Does smart scheduling affect inspections I schedule manually?
No. Area limits only apply to bookings that come in through the online scheduling widget. When you create an inspection from the dashboard or mobile app you can assign any inspector.
What happens if no inspector covers the client's address?
What happens if no inspector covers the client's address?
The client sees a message that the property is beyond your maximum service distance and is asked to contact you directly. Increase the travel distance for a nearby inspector, or book it manually from the dashboard.
Can I use smart scheduling with a single inspector?
Can I use smart scheduling with a single inspector?
Yes. Setting an address and maximum distance for a solo inspector stops clients from booking addresses that are too far away to serve profitably.
Next step
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