Pay At Close

Documentation Index

Fetch the complete documentation index at: https://docs.hiveinspect.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is Pay At Close?

Pay At Close is a flexible payment option that allows your clients to defer their inspection fees until their real estate transaction closes. The best part? You don’t have to wait - you get paid within 1-2 business days after publishing the report, regardless of when the property closes. This creates a win-win situation:

• Clients can proceed with inspections without immediate out-of-pocket costs
• Inspectors receive fast, predictable payments without collection risk

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How It Works

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For Inspectors

1. Client selects Pay At Close during booking or in the Client Portal
2. You complete the inspection and publish the report using “Publish All”
3. You receive payment within 1-2 business days
4. We handle all payment collection from the title company or client

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For Clients

When your client chooses Pay At Close, they will:

1. Click “Pay Now” in their Client Portal
2. Select “Pay At Close” as their payment method
3. Enter their expected closing date and title company details
4. Sign the built-in payment agreement digitally
5. Provide a backup payment method

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Fees & Pricing

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Transaction Limits

Pay At Close is available for inspections within these limits:

• Minimum: $300 (you can set a higher minimum if preferred)
• Maximum: $1,000 per inspection

If an inspection total falls outside these limits, the Pay At Close option will not appear for clients.

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Setting Up Pay At Close

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Prerequisites

Before enabling Pay At Close, you must have online payments enabled in your account.

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Step 1: Enable Pay At Close

1. Navigate to Settings > Payments
2. Toggle on “Enable Pay At Close”
3. (Optional) Set your minimum transaction amount if you want it higher than $300
4. (Optional) Enable the Client Portal upsell banner to promote this option

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Step 2: Enable for Specific Services

1. Go to Settings > Services & Fees
2. Select the service you want to offer Pay At Close for
3. Toggle on “Pay At Close” for that service
4. Repeat for any additional services

By default, once enabled globally, Pay At Close applies to all eligible services. You can selectively disable it for specific services if needed.

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Key Terms & Conditions

Understanding these important terms ensures smooth operations:

• Minimum 24-hour lead time - Clients must elect Pay At Close at least 24 hours before the scheduled inspection time. Selections made inside that window will not be eligible.
• Right to cancel for unverified information - We reserve the right to cancel a Pay At Close election up to 3 hours before the inspection if we are unable to validate the closing information provided by the client (e.g., title company, closing date, transaction details).
• Publishing triggers payment - Once you publish the report, payment processing begins. There is no delay mechanism.
• System of record - When Pay At Close is used, the platform becomes the official system of record for that inspection invoice.
• Service changes - Any changes to services or fees during the inspection must be recorded in the system.
• Direct payments - If you receive any direct payment from a client (cash, check, etc.), you must document it in the system.
• Payment is guaranteed - Even if the real estate deal falls through, the payment remains due per the signed agreement. We handle all collection efforts.

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Benefits

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For Your Clients

• No upfront payment barrier - Removes financial friction from booking
• More likely to accept add-ons - Clients are more open to radon testing, sewer scopes, and other services when not paying immediately
• Flexibility during negotiations - Service updates during the repair negotiation phase are easier
• No credit impact - This is not a credit product and doesn’t affect client credit scores

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For You (The Inspector)

• Higher booking conversion rates - Fewer abandoned bookings due to payment friction
• Fast, predictable payouts - Get paid in 1-2 business days, not weeks
• Zero collection risk - We absorb all chargeback and non-payment risk
• Less administrative work - No chasing payments or dealing with title companies
• Professional experience - Digital agreements handled seamlessly within the platform

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Frequently Asked Questions

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Why isn’t Pay At Close showing as an option for my client?

Check these common causes:

• The specific service may have Pay At Close disabled - verify in Settings > Services & Fees
• The inspection total exceeds $1,000 or is below$300
• Pay At Close is not enabled globally in Settings > Payments

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What happens if the real estate deal falls through?

Payment remains due per the agreement the client signed. We manage the entire collection process - you still get paid within 1-2 business days of publishing regardless of what happens with the property transaction.

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Can a Pay At Close payment be canceled?

Pay At Close can only be changed on the same day the customer selects this option. After that, our processing begins and cannot be reverted for that inspection.

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Who do I contact for support?

• Inspectors: Use in-app chat or contact support directly
• Clients, agents, and closing contacts: Direct them to our Pay At Close support team

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Can I start with just a few services?

Absolutely. Many inspectors begin by enabling Pay At Close for select services (like add-ons) before expanding to all offerings. This lets you get comfortable with the process before full adoption.

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Does this affect how I handle quality concerns?

No. Quality concerns, disputes about inspection findings, or requests for re-inspection are handled directly between you and your client - exactly the same as any other payment method.

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Getting Started

Pay At Close is designed to be easy to enable and simple to manage. Here’s our recommended approach:

1. Enable globally in Settings > Payments
2. Start with add-on services like radon, termite, or sewer scope inspections
3. Monitor your bookings - many inspectors see increased add-on acceptance rates
4. Expand to all services once you’re comfortable with the workflow

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Pro Tip: Pay At Close is particularly effective for add-on services. Clients who might hesitate to add $150 for radon testing when paying upfront are often more willing when the cost is deferred to closing. Consider highlighting this option when discussing additional services.

Business Tip: Use the Client Portal upsell banner feature to automatically promote Pay At Close to clients who haven’t selected it yet. This passive promotion can significantly increase adoption without any extra effort on your part.