Add Photos and Videos to Inspection Reports From Your Phone

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Before you leave for the job

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How to add photos and videos to a comment

1

Open the report

• In the mobile app, open the inspection, tap Report Editor and pick the report.
• Tap a section to see its subsections, then open the subsection you’re working in.

2

Take photos with the in-app camera

• Tap the camera icon on the comment.
• Take as many photos as you need in a row. They all land on that comment at once.
• Press your phone’s volume up or down button to take a photo, on iPhone and Android.
• Zoom goes up to 10x on supported devices.
• Every photo gets a time-stamp showing when it was taken.

3

Or add photos from your phone's gallery

• Tap the gallery icon on the comment to add photos you took with your phone’s own camera.
• You can pick many photos at once.

4

Add a video

• Tap Smart Add and describe what you found. Under Add Media, tap Video to record one or Video Gallery to pick one from your phone.
• Tap Continue, then attach the media to the matching comment or let Hive write a new one. See Smart Add for every step.
• To show a video that’s already online, paste the YouTube or Vimeo link into the comment. The player shows inside the report instead of a plain link.

5

Mark up the photo

• Annotate the photo to point at the problem, or skip annotation.
• The annotation tools include arrows, circles, rectangles, lines and text in any color, plus rotate, crop and a magnifier loupe for fine detail.
• Pick a default annotation color once and it syncs between the app and the web dashboard. Set a default shape under My Profile → Annotation Settings → Default Shape.
• You can edit an annotation later on your phone or on the web, wherever you first drew it.

6

Add a caption and a location tag

• Give a photo a caption so one comment can show the issue in several places.
• Tag the photo with where you found it, such as “master bedroom”, from the location tags your company sets up under Settings → Organization in the web dashboard.
• Captions, annotations and location tags show on the photo thumbnails in the digital report, so clients see them without opening the photo.

7

Put the photos in order

• Reorder the photos on a comment right in the app.

8

Take CYA photos for your own records

• Use the CYA camera for photos you want to keep for yourself. CYA photos are not put in the report.
• You can annotate, caption and location-tag CYA photos too.
• The options button also opens a view of every image in the report.

9

Sync the report

• The app sends your changes to the web a few seconds after each entry and keeps retrying while you’re offline. It warns you if something hasn’t reached the web.
• When the button at the top right is green and reads Synced, there’s nothing left to sync.
• Tap the sync button before you leave the report.

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Worth knowing

• Unlimited media. Every plan includes unlimited HD photos, high-resolution videos and media storage.
• Your photos stay on your phone too. Photos you take in the app are saved to your phone’s gallery, in a folder for each inspection. You can choose to save the annotated version.
• Working in tandem. If two inspectors edit the same comment on their own devices and each add photos, everyone’s photos are kept on that comment.
• AI tools need signal. Smart Add, Comment Assist and Comment Merge need an internet connection. Taking photos, writing and editing work offline.

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FAQ

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