Add the Online Scheduling Widget to Your Website

In the dashboard: Business Tools → Widget Integration → Scheduling Widget, and Org Settings → Scheduling

The scheduling widget lets clients and agents book an inspection on their own, from your website or from a link you share. They fill in a short form, pick a date and time, and the booking appears in your Inspections list for you to confirm. This page shows you how to get your link and embed code, what your clients see at each step, what happens after someone books, and every setting that changes the widget.

Want clients to see a price before they book? Use the quote widget. It works out a price first, then sends the client into this scheduling widget with everything already filled in.

How online booking works

The client fills in the widget: their details, the agent, the property, the service and any add-ons.
They click Next: Pick Date & Time. Hive creates the inspection as a Draft with no date and opens the date and time page.
They pick a time and click Confirm Inspection. The inspection becomes Waiting and you get an email and a text.
You review it and confirm it. Only then does it become Confirmed, and your confirmation emails and texts go out to the client.

Online bookings are never confirmed automatically. See What happens after a client books.

Get your scheduling link or embed code

Pick what you need from the Scheduling Widget card

The Scheduling Widget card. Widget URL: https://dashboard.hiveinspect.com/embed/schedule/ followed by the organization ID and ?iframe=1, with a copy button. A dark Embed Code box with an iframe tag, height 1100px, width 100%, title Schedule Home Inspection, and a copy button. A blue Preview Scheduling Widget button. A QR Code box with the QR image, the plain link below it, and Copy Link and Download QR buttons

What you want	Use	Notes
A link for emails, texts, social media, your email signature or a Book Now button	Copy Link under the QR code	The plain link. It opens the widget as a full page.
The booking form inside a page of your website	The copy button on Embed Code	Paste it where the form should appear. See Add the widget to your website.
A website builder that asks for a URL to embed	The copy button next to Widget URL	The same link with `?iframe=1` on the end. It works as a normal link too.
Flyers, yard signs, business cards or a truck wrap	Download QR	Saves a 1024 × 1024 PNG. Scanning it opens the plain link.

Your link looks like https://dashboard.hiveinspect.com/embed/schedule/ followed by your organization ID. It never changes. When you edit your services, prices or settings, the widget shows the changes straight away, so you never need to copy a new link or code.

Preview it

Click Preview Scheduling Widget to open it in a new tab, exactly as clients see it.

The preview is your live widget. If you go all the way through and pick a time, you create a real booking and get the booking emails and texts. Stop before Next: Pick Date & Time, or delete the test inspection afterwards.

Paste the Embed Code into an HTML, embed or custom code block on the page where you want the booking form. For example, a Custom HTML block in WordPress, Embed HTML in Wix, or a Code block in Squarespace. A normal text block shows the code as text instead of the form. If someone else manages your website, send them the code.

<iframe src="https://dashboard.hiveinspect.com/embed/schedule/YOUR-ORGANIZATION-ID?iframe=1" style="border:0;height:1100px;width:100%;" title="Schedule Home Inspection" allow="geolocation"></iframe>

Things to know about the embedded widget:

The height is fixed at 1100 pixels. The frame doesn’t grow or shrink with the form. If the bottom is cut off, or there’s too much empty space, change height:1100px to another number.
The whole booking happens inside the frame, including the date and time page. Clients stay on your website.
You don’t need a website built by Hive. The code works on any website that allows embedded content.
If your website won’t take the embed code, add a button or link that opens your plain link from Copy Link instead.

If the form doesn’t show on your site, see The booking widget isn’t showing on my website.

What your clients see

The widget shows your company name, logo, phone and website on the right, with a summary that fills in as the client goes. On a phone the summary moves behind a View Summary button. Each step has Previous and Next buttons above and below the form. The Check Availability button at the top opens your team’s open times in a new tab, so a client can check before filling in the form.

Step 1: Home Buyer / Client

Who is booking? The client chooses Home Buyer, Buyer’s Agent or Listing Agent. Your booking emails tell you who booked.
First Name/ Company Name, Email Address and Phone Number are required. Last Name is optional.
How did you hear about us? shows your referral sources from Business Tools → Referral Sources, if you’ve added any. It’s optional for the client.
The client can tick the box to receive text messages from your company. It’s off unless they tick it.
Need to add a second client? Click here. adds a second client with their own name, email and phone. Both are saved as clients on the inspection.

Step 2: Buyer Agent Information

The buyer’s agent is optional. Once the client fills in any agent field, the agent’s email becomes required.
Need to add a listing agent? Click here. adds the listing agent the same way.
Additional Contacts adds up to 5 more people: insurance agent, lender, builder, transaction coordinator, attorney, title company or other. A contact without an email isn’t saved.
Agent and contact name fields search your existing contacts as the client types, so returning agents can pick themselves.

Step 3: Property Details

The client starts typing the address and picks it from the suggestions. Can’t find your address? Enter it manually lets them type it in full.
When they pick a suggested address, Hive fills in the property type, square footage, year built, bedrooms and bathrooms from public records. The client can change any of them. This needs Auto-fetch Property Info on.
Property Type, Square Footage and Year Built are required. They drive any price modifiers on your services.
Additional Information shows your custom fields that have Show on online scheduler turned on. Fields with Required answer on online scheduler must be answered.
Hive checks that one of your inspectors covers the address. If none does, the client can’t continue and is asked to contact you:

A red message under the street address: Address is outside our coverage area. This property is 64.3 miles from our nearest inspector, which is beyond our maximum service distance of 50 miles. Please contact us directly to schedule. Hive Inspections, Phone (555) 010-2468

Coverage comes from each inspector’s Maximum Travel Distance (miles). See Set inspector service areas.

Step 4: Service Selection

The client picks one service. Services with Hidden on scheduler turned on aren’t listed.
Each price already includes your price modifiers for this property. In the example, the base price is $425 and a square footage modifier adds $75 for a 2,150 sq ft home.
If the chosen service has no add-ons to offer, this is the last step.

Step 5: Add-on Services

The client ticks any add-ons they want. Add-ons with Hide from Scheduler turned on aren’t listed. See Add-on services.
Have a discount code? appears when you have a discount code that could apply to the chosen service and prices are shown.
The yellow notice reminds the client that the booking isn’t finished. They click Next: Pick Date & Time (on a phone, Next: Pick Time).
The Estimated Total doesn’t include sales tax. Hive works out the final price when the booking is saved, including taxes. See Why the booked price can differ from the estimate.

Hive then shows Almost there! for a moment while it saves the booking and opens the date and time page.

Almost there! Setting everything up for you to pick the perfect date and time, one last step. Preparing your scheduler. Link: Taking too long? Click here to continue

Pick a date and time

The date and time page. Inspector: Any Available Inspector. Select Date: an October 2026 calendar with green dots under the open days from the 21st, and the 21st selected. Select Time: available time slots for Oct 21, 2026, Timezone EDT, Estimated duration 4h 15m. Time buttons 8:00 AM Alex Rivera 4.2 mi, 9:00 AM Sam Patel 9.8 mi (selected, with a green Confirm button under it), 10:30 AM, 1:00 PM and 2:00 PM. A bar at the bottom reads Oct 21, 2026 at 9:00 AM with a green Confirm Inspection button

Inspector: Any Available Inspector shows every inspector’s open times. Each time shows who would get the job and how far they are. Hive assigns the closest inspector who is free. The client can also pick a specific inspector.
Select Date: days with a green dot have open times. The calendar opens on the first open day.
Select Time: times are shown in your company’s time zone, labelled with it (for example EDT). Estimated duration is the length of the service plus add-ons.
The client clicks a time, then Confirm under it or Confirm Inspection at the bottom.

Which days and times appear depends on your team’s availability and the settings in Settings that change the widget.

Thank You!

The first line is automatic. The text under it is your Scheduler Confirmation Message.

What happens after a client books

When	What Hive does	Who is told
The client clicks Next on Property Details	Nothing is saved yet.	You get a New Booking Started email and text with the address, so you can follow up if they stop. It’s sent again each time they go past that step.
The client clicks Next: Pick Date & Time	Creates the inspection as a Draft with no date. Adds the clients, agents and contacts. Assigns an inspector for now. Adds the reports and agreements for the service and add-ons.	No one.
The client confirms a time	Sets the date and time and changes the status to Waiting. Assigns the inspector for that time. Creates the invoice.	You get an Action Required: Inspection Awaiting Approval email and text.
You confirm the inspection	Status becomes Confirmed.	Your automations start: confirmation emails and texts, agreement and payment reminders, and so on.

The booking emails and texts go to your company email and phone number, not to the inspector. The client gets no email from Hive until you confirm. To confirm, open the inspection and click Confirm Inspection. On the Inspections page you can also click the three dots, choose Status and pick Confirmed. If the email matches an existing contact, Hive uses that contact and updates their name and phone number to what was typed in the widget. If a client never picks a time, the inspection stays a Draft with no date. Contact them, then set the date and confirm it from the dashboard, or delete it.

Waiting bookings don’t hold their time slot by default. Until you confirm a booking, another client can book the same time. To stop this, turn on Create calendar event for waiting status inspections. Then waiting bookings block their time like confirmed ones. Otherwise, confirm new bookings quickly.

Why the booked price can differ from the estimate

The Estimated Total in the widget leaves out a few things that Hive adds when it saves the booking:

Sales tax on your services. See Sales tax.
Modifiers that depend on the date or time, like weekend or after-hours fees. They’re added once the client picks a time.

The client’s final price is on their invoice. You can change the price before you confirm. Most widget settings are in Org Settings → Scheduling. Some come from your services, custom fields and team availability. See Other places that change the widget.

Open the Scheduling settings

Click Org Settings in the left menu, then click Scheduling to open it.

The Organization Settings page with Report Writing collapsed and the Scheduling section open: Timezone, calendar engine, booking restrictions, and scheduler options. It shows Timezone set to Eastern Time (ET), Calendar Engine with Hive Calendar selected and Google Calendar, Google Calendar Connection showing Connected to Google Calendar, inspector@yourcompany.com, and the start of Scheduling Restriction

Changes aren’t saved until you click Save. As soon as you change something, a bar appears at the bottom of the screen:

A dark bar at the bottom of the screen: You have unsaved changes, with a blue Save button

Click Save before you leave the page. Connecting or disconnecting Google Calendar is the only change that saves on its own. Anyone on your team who can open Org Settings can change these settings, and they apply to your whole company.

Timezone

Clients see times in this time zone, labelled with it, wherever they are. A client in another time zone sees your local times. It’s also used for your emails, reminders and reports. See My times are off by an hour.

Calendar Engine

This decides where the widget looks for busy time:

Hive Calendar: confirmed inspections, and events and time off in Hive that block the calendar. Events you add only in Google don’t block anything.
Google Calendar: each inspector’s connected Google Calendar. An inspector who hasn’t connected Google looks free all day and can be booked over their real appointments.

The Google Calendar Connection below it is personal: it connects the account of whoever is signed in. See Connect Google Calendar.

Scheduling Restriction

Don’t allow scheduling within is the minimum notice, counted in hours from the moment the client is booking. With 24, a client booking at 3 PM Monday can’t pick anything before 3 PM Tuesday. Set it to 0 to let clients book later the same day: today’s remaining times show on the calendar. Clients who pick a day with nothing left see Bookings must be made at least 24 hours in advance. It only applies to the online scheduler. You can still book any time from the dashboard or the app.

Buffer Between Inspections

Buffer time after each inspection keeps free time after each booking, for driving or writing up. It’s added after inspections and after blocking events and time off. It isn’t added before them. Use steps of 0.25 hours (15 minutes).

Show Pricing on Online Scheduler

On by default. When you turn it off, the scheduling widget hides service and add-on prices, the Estimated Total and the Have a discount code? box:

The Service Selection step with pricing turned off: the four service cards show only names and descriptions, with no prices, and the summary on the right has no pricing section

It also hides prices on your public page (Business Tools → Public Page). The quote widget always shows prices.

Let Clients Look Themselves Up on Online Scheduler

Off by default. When on, the client’s name box in step 1 gets a search button. A returning client types their name, taps search and picks themselves to fill in their details.

The Home Buyer / Client card with client lookup on: the First Name/ Company Name box reads Enter name, then tap search, with a search button at its right end

Agent and additional contact name fields always search your contacts, whatever this is set to.

Auto-fetch Property Info

On by default. When a client picks a suggested address, Hive fills in property type, square footage, year built, bedrooms and bathrooms. Turn it off and the client types them in. It works the same in the quote widget and when you create an inspection in the dashboard.

Google Calendar Events for Waiting Inspections

This is the most important setting for online booking. Online bookings arrive as Waiting. With Create calendar event for waiting status inspections off, the default, a waiting booking:

isn’t added to the inspector’s calendar, and
doesn’t block its time, so a second client can book the same slot until you confirm the first.

Turn it on so every online booking holds its time and shows on the calendar straight away. In the Google Calendar engine, the event goes on the inspector’s Google Calendar, so the inspector needs Google connected. Google Calendar Events for Draft Inspections, just above it, has no effect on online bookings, because a draft from the widget has no date yet. It matters for drafts your team creates with a date.

Scheduler Confirmation Message

This text shows on the Thank You! page under the automatic “Thanks for scheduling the inspection for [date] at [time].” line. Use it to set expectations, for example: “We’ll confirm your inspection within 2 business hours. Watch for an email to sign your agreement.” You can use bold, lists, links and colors. Images aren’t supported. Reset to default puts back “You will hear back soon from the Inspector. Have a great rest of the day!” The message isn’t sent by email.

What	Where	Effect on the widget
Services, prices and lengths	Business Tools → Services & Fees	Services, prices, add-ons and the estimated duration. Hidden on scheduler hides a service. Hide from Scheduler hides an add-on. See Services and pricing.
Price modifiers	Each service in Services & Fees	Change the price by square footage, year built, distance, foundation or custom field answers. See Price modifiers.
Custom fields	Business Tools → Custom Fields	Show on online scheduler asks the question in step 3. Required answer on online scheduler makes it required. See Custom inspection fields.
How did you hear about us?	Business Tools → Referral Sources	The choices in step 1. The question only shows if you’ve added at least one.
Discount codes	Business Tools → Discount Codes	The Have a discount code? box. See Discount codes.
Open times	Profile Settings → Team Settings	Each inspector’s Weekly Availability Schedule and General Business Hours set the times offered. See Set team availability.
Service area	Profile Settings → Team Settings	Maximum Travel Distance (miles) and the inspector’s local address decide who covers an address. See Set inspector service areas.
Blocked time	Calendar	Events with Block calendar time on, and time off, remove those times. See Block off a day or vacation.
Company name, logo, phone and website	Profile Settings	Shown at the top right of the widget. The widget’s colors can’t be changed. See Business setup.

Common questions

A client says there were no times to pick. Check that:

the inspector has a Weekly Availability Schedule for that day;
the Scheduling Restriction isn’t hiding the days they wanted;
the job fits before the end of the inspector’s General Business Hours (long services with many add-ons may not);
the address is inside an inspector’s Maximum Travel Distance;
in the Google Calendar engine, all-day events in Google aren’t blocking the day.

Two clients booked the same time. The first booking was still Waiting. Turn on Create calendar event for waiting status inspections. A booking is stuck in Draft with no date. The client filled in the form but didn’t pick a time. Contact them, then set the date and confirm it. The client didn’t get a confirmation email. Hive emails the client only after you confirm the inspection. Confirm it, and check your confirmation automations are on. The widget says “Online Scheduling Temporarily Unavailable”. Your account can’t take new inspections right now, usually because the free trial reports are used up or the subscription has ended. See I used up my free trial reports. Can I change the widget’s colors or wording? No. The widget uses Hive’s standard colors and wording. You control your company details, services, questions and the thank-you message. Can a client skip the agent step? Yes. Agent details are optional. Clicking Next without filling them in moves on.

Where to go next

Add the instant quote widget: show a price first, then continue to book.
How clients book online: a video of the booking from the client’s side.
Set inspector service areas: control who is offered for each address.
Scheduling FAQ: calendar sync, blocking time and rescheduling.

Scheduling & Booking

Inspection Order Management

Templates

Services & Pricing

Payments & Accounting

Reports & Templates

Communication & Growth

Add the Online Scheduling Widget to Your Website

How online booking works

Get your scheduling link or embed code

Open Business Tools → Widget Integration