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In the dashboard: Business Tools → Services & Fees → Edit a service → Service Add-Ons

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What an add-on is

An add-on is an extra service that is sold together with a main service, such as Radon Testing, Sewer Scope or WDO / Termite Inspection on top of a Home Inspection.
  • Every add-on belongs to one main service. It is offered only when that main service is on the inspection.
  • An inspection has one main service. Everything else on the same inspection is an add-on of that service. See Main services vs add-on services.
  • An add-on has its own price and time, and can bring its own templates, agreements and price modifiers.
Once add-ons are set up, they can be added to an inspection:
  • by your team, when scheduling in the dashboard
  • by the client, when booking on your online scheduler or getting a price from your quote widget
  • by the client after booking, from the inspection review link or the client portal, if you allow it

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Add an add-on to a service

1

Open the main service

Click Business Tools in the sidebar, then Services & Fees. Click the pencil icon on the main service the add-on belongs to, or Add New Service to make a new one.
2

Click Add Add-On

Scroll to Service Add-Ons and click Add Add-On. The add-ons the service already has are listed here.The Service Add-Ons card with the buttons Add from Another Service and Add Add-On. Two add-ons are listed: Radon Testing +$150 +0h, 48-hour continuous radon monitor, 1 modifier, Upselling; and Sewer Scope +$175 +1h, Camera inspection of the main sewer line, Upselling. Each has edit, duplicate, move and delete icons and a drag handle
3

Fill in the add-on

The Add New Service Add-On dialog: Add-On Name Sewer Scope, Description Camera inspection of the main sewer line, the note Only the first 100 characters will appear on the invoice, Templates and Agreements pickers, Add Fees 175, Add Hours 1, Allow Upselling checked, Hide from Scheduler unchecked, an empty Add-On Modifiers section, and the buttons Add Add-On and Cancel
4

Save

Click Add Add-On.
  • On a service you are editing, the change saves on its own a moment later. The bottom of the Service Preview on the right reads All changes saved.
  • On a new service, nothing is saved until you click Save Service at the bottom of the page.
Each add-on card shows its price and hours, and badges for what it has: templates, agreements, modifiers, Upselling when Allow Upselling is on, and Hidden when Hide from Scheduler is on. The Service Preview on the right lists every add-on with its price and hours.

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Allow Upselling and Hide from Scheduler

These two options control where the add-on is offered. They are independent: you can turn on both, one or neither.
  • Hide from Scheduler only affects the online scheduler and the quote widget. If every add-on of a service is hidden, the add-on step of the scheduler is skipped for that service.
  • Allow Upselling is what lets clients add the add-on after the inspection is created. An add-on that is hidden from the scheduler but allows upselling can’t be picked while booking, but the client can still add it later from the review link or the client portal.
  • Add-on upsell emails list every add-on the client hasn’t added yet, whatever these two options say. The link in those emails opens the review link, which only offers add-ons with Allow Upselling on. Turn on Allow Upselling for every add-on you promote by email.

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Add-on price and time

  • Price: the add-on’s Add Fees is added to the price of the inspection.
  • Time: its Add Hours is added to the length of the inspection on the calendar.
  • Add-on modifiers: an add-on can have its own modifiers, of any type: square feet, age, distance, foundation, day, time or custom fields. They apply only when the add-on is on the inspection. For example, “Radon Testing: $50 for each unit after the first”. See Modifiers on add-ons.
  • Tax: add-ons have no tax of their own. The taxes of the main service are charged on the whole order, add-ons included. See Sales tax.
  • Discount codes: a code can be limited to particular add-ons. See Discount codes.
Changing an add-on’s price, hours or modifiers later doesn’t change inspections that already have it. They keep the price they were booked at.

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Templates and agreements

When an add-on with templates or agreements is added to an inspection, those templates and agreements are added to the inspection too, unless they are already on it. This happens in the dashboard, on online bookings, and when a client adds the add-on from the review link or the client portal. Removing the add-on later doesn’t remove its templates or agreements. A report started or an agreement already sent stays on the inspection. To remove one, do it from the inspection.

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Add add-ons to an inspection

On a new or existing inspection, pick the main service under Select Service, then click Add Add-on under Add-ons. The list shows every add-on of that service with its price, including hidden ones.The Select Service card on the New Inspection page with Home Inspection $400.00, 3 hrs picked, and the Select Add-ons list opened from the Add Add-on button, showing Radon Testing $150.00 and Sewer Scope $175.00Each add-on you add gets its own row:
  • + (Add another) adds one more of the same add-on. See Quantity.
  • − (Decrease quantity) takes one away. At a quantity of 1 the button is an X (Remove add-on).
The Pricing Summary shows each add-on as a line marked addon, and each add-on modifier as its own line named “Add-on: Modifier”, marked modifier.A new inspection with Home Inspection selected. Under Add-ons: Radon Testing x 2 at $150.00 and 0 hrs each, with minus and plus buttons, and Sewer Scope at $175.00 and 1 hr, with X and plus buttons. The Pricing Summary lists Home Inspection base $400.00 3 hrs, Radon Testing x 2 addon $300.00, Radon Testing: Number of Units modifier $100.00, Sewer Scope addon $175.00 1 hr, Square Feet modifier $75.00 30 min, Number of Units modifier $150.00 1 hr, Sales Tax tax $75.00, and a Total of $1,275.00 and 5.50 hrsYour team can add or remove add-ons on an inspection at any time.

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Lock client order changes

To stop clients from adding or removing add-ons themselves once an inspection is booked, go to Org Settings → Business Management → Client Order Changes and turn on Lock services and add-ons after booking. It is off by default. The Client Order Changes setting: Lock services and add-ons after booking, Default Off. How it works: Off (Default), clients can add or remove the add-ons you offer for upselling from the inspection review link and from Order Details in the client portal. On, those controls are removed for booked inspections and the review link shows a note asking the client to contact your company. Where it applies: existing and new inspections, as soon as you save. Unchanged: a client can still choose add-ons on a proposal they have not accepted yet, and your team can always edit the order from the dashboard
  • It applies to existing and new inspections as soon as you save.
  • Clients can still pick add-ons on a proposal they haven’t accepted yet.
  • Your team can always change the order from the dashboard.

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Quantity

In the dashboard, the same add-on can be added more than once, for example two radon monitors. Click + on the add-on’s row, or pick it again from Add Add-on.
  • The line shows the quantity, such as Radon Testing × 2, and the price and hours are multiplied: 2 × $150 = $300.
  • The add-on’s modifiers are multiplied by the quantity too.
  • Changing the quantity clears any price, name or hours you typed for that add-on’s lines with Edit Price or Duration.
  • The add-on’s templates and agreements are added once, not once for each.
On the online scheduler, the quote widget, the review link and the client portal, a client can add each add-on only once.

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Use the same add-on on several services

An add-on belongs to one service. To offer the same add-on with other services, copy it. Each copy is separate: changing one doesn’t change the others.
On the service that should get the add-ons, click Add from Another Service under Service Add-Ons. Tick the add-ons you want, or a whole service to take all of its add-ons, and click Add Add-Ons.The Add Add-Ons from Another Service dialog: Copies of the selected add-ons, including their modifiers, documents and settings, will be added to this service, and the originals stay in their services unchanged. A search box, and under PRE-LISTING INSPECTION the add-ons WDO / Termite Inspection $95.00 and Pool and Spa $125.00, both ticked. Buttons Cancel and Add 2 Add-OnsThe copies keep the price, hours, description, templates, agreements, options and modifiers of the originals.
Duplicating a whole service, with the copy icon on the Services & Fees page, copies all of its add-ons too.

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Reorder, edit or delete an add-on

  • Reorder: drag an add-on by its handle. Add-ons are listed in this order in the dashboard, on the online scheduler and for clients.
  • Edit: click the pencil icon. Inspections that already have the add-on keep the name and price they were booked with on their pricing lines.
  • Delete: click the trash icon and confirm. The add-on and its modifiers are deleted and can’t be brought back.
Deleting an add-on that is already on inspections can leave those inspections with a line Hive can no longer match to an add-on. To stop selling an add-on, hide it instead: turn on Hide from Scheduler and turn off Allow Upselling. It disappears for clients, and booked inspections stay as they are. Your team still sees it in the dashboard.
Deleting a main service deletes all of its add-ons too.

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What clients see

  • Online scheduler and quote widget: each add-on with its description and its price, rounded to the whole dollar.
  • Review link and invoice: each add-on as its own line, with its modifiers included in its price.
  • Client portal: the add-ons on the order under Order Details.
Clients never see add-on modifiers as separate lines. Your team sees them on their own lines in the dashboard.

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Frequently asked questions

No. An add-on is always added together with its main service. To sell something on its own as well, such as a radon test with no home inspection, also create it as a main service. See Main services vs add-on services.
Check three things: Hide from Scheduler is off on the add-on, the client picked the main service the add-on belongs to, and the add-on is on that main service (add-ons aren’t shared between services). If prices are missing rather than the add-on, turn on Show Pricing on Online Scheduler under Org Settings → Scheduling.
The add-on needs Allow Upselling turned on. Also check that Lock services and add-ons after booking is off under Org Settings → Business Management → Client Order Changes, and that the inspection isn’t canceled.
Yes, by copying it to each service with Add from Another Service or Duplicate. Each copy has its own price and settings, so a change to one isn’t made to the others.
Yes, in the dashboard. Click + on the add-on’s row and the price, hours and add-on modifiers are multiplied by the quantity. Clients can add each add-on only once.
No. Templates and agreements added with an add-on stay on the inspection when the add-on is removed. Remove them from the inspection if you no longer need them.
Inspections keep the price they were booked at. The new price applies to inspections you create, or add the add-on to, from then on. To change a booked inspection, use Edit Price or Duration on the inspection.
Yes, when the main service has a tax. Add-ons have no tax of their own; the main service’s tax is charged on the whole order. See Sales tax.
Yes. On the inspection, click Edit Price or Duration in the Pricing Summary, then Add Item to add a line with your own name and price.

Next step

Sales taxAdd a tax to a service and see how it is charged

Related

Main services vs add-on servicesOne main service per inspection, everything else as an add-onPrice modifiersAdjust prices by size, age, distance, day and timeSend add-on upsell emailsOne email per add-on, only to clients who haven’t booked itSet up services and feesCreate services, link templates and agreements, add taxes
Last modified on October 18, 2026