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In the mobile app: the report editor → a subsection → + or Add Comment on a card.

When the template doesn’t have the comment you need, add one on site. You can write it yourself, or describe what you found and let Hive Comment Assist write it for you.

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Open the Add screen

In a subsection, tap + on the card you want the comment in, or Add Comment at the bottom of that card:

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Add an Information or Limitations comment

The Configure Details screen: Comment Type (Checkbox), a blue Hive Comment Assist button, Comment Name (e.g., Cracked Foundation, Water Damage), Description (Tap to add description), an Auto-select this comment switch turned on with an info button, a Flag for Attention button, and Add Media with 0/150 photos and 0/10 videos and Camera, Gallery, Video and Video Gallery buttons. A greyed-out Create Comment button at the bottom
1

Pick the Comment Type

Tap Comment Type and choose:
  • Checkbox: a comment you tick on or off, such as “Gate code provided”.
  • Multiple Choice: a question with options, such as a material.
  • Text: a free-text answer, such as a model number.
The Comment Type list with Checkbox (selected, with a tick), Multiple Choice and Text
2

Name it

Type the Comment Name, the title that shows in the report.
3

Fill in the details for its type

  • Description: the text the client reads. Tap it to write it in the editor.
  • Checkbox: Auto-select this comment ticks it in this report straight away.
  • Multiple Choice: type the Options separated by commas, for example “Copper, PEX, Galvanized”. Default Selection is the option to start with, if any.
  • Text: a Default Text Value to start with, if any.
The Configure Details screen for a Multiple Choice comment: Comment Name, Description, an Options box (Enter options separated by commas, e.g., Option 1, Option 2, Option 3), a Default Selection box, a Flag for Attention button, and Add Media with Camera, Gallery, Video and Video Gallery buttons
4

Add photos if you like, then tap Create Comment

The comment appears in the card, already filled in.
Create Comment stays grey until the comment has a name. A multiple-choice comment also needs at least one option, and a text comment needs a description.

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Add a defect

The Add Defect/ Deficiency screen: a Hive Comment Assist button, Comment Name, Description, Category with three coloured squares (blue, orange and red), Defect/ Deficiency Service set to No Recommendation, Auto-select this comment turned on, Est. Cost (optional) with the example $500 - $1,000 and Est. Timeline (optional) with the example 1-2 weeks, and a Create Comment button
  1. Type the Comment Name, for example “Missing GFCI Protection”.
  2. Write the Description.
  3. Pick a Category: tap the blue, orange or red square. Your company names these in Report Customization, for example Maintenance Items, Recommendations and Safety Concerns.
  4. Pick the Defect/ Deficiency Service: who should fix it, for example Electrical Contractor. Leave No Recommendation if you don’t want to name one.
  5. Optionally type Est. Cost and Est. Timeline.
  6. Auto-select this comment is on, so the defect is turned on in this report.
  7. Add photos and tap Create Comment.
The lower part of Add Defect/ Deficiency: the service box (No Recommendation), Auto-select this comment turned on, Est. Cost and Est. Timeline boxes, a Flag for Attention button, and Add Media with 0/150 and 0/10 counters, Camera, Gallery, Video and Video Gallery buttons, and Location Tag and Save to Template buttons A defect needs a name and a category before Create Comment turns blue.

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The buttons at the bottom of every Add screen

About Auto-select, the app says: “Auto-select applies only to this comment in the current report. It marks the comment as selected here and does not change your template.” To keep the comment for future reports, use Save to Template.

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Hive Comment Assist

Hive Comment Assist writes the comment for you from a short description. It fills in the name, the description and, for a defect, the category and the service. Your company needs Hive AI turned on.
1

Tap Hive Comment Assist

The panel opens at the top of the Add screen.The Hive Comment Assist panel on Add Defect/ Deficiency: Text Length set to Medium (3-5 sentences), Describe the issue with the example e.g., leaky faucet, cracked window, missing GFCI outlet..., a blue microphone button and a greyed-out Generate button
2

Pick the length

Small (1-2 sentences), Medium (3-5 sentences) or Large (6-10 sentences). The default comes from My Profile → Hive AI Settings.
3

Describe what you found

Type a few words in Describe the issue, or tap the microphone and say it. For example: “double tapped breaker in the main panel”.The Hive Comment Assist panel with double tapped breaker in the main panel typed in Describe the issue, and a blue Generate button
4

Tap Generate

After a few seconds the app shows “Field generated successfully” and fills in the form.The Add Defect/ Deficiency form filled in by Hive Comment Assist: Comment Name Double-Tapped Breaker; Description: Two wires are connected to a single breaker terminal in the main panel (a double tap). Most breakers are only rated for one wire, and a loose second wire can overheat and cause a fire. Recommend a licensed electrician correct the wiring; the red Category square ticked; service Electrical Contractor; Auto-select this comment turned on; and a blue Create Comment button
5

Check it, change anything you like, and tap Create Comment

Comment Assist is a starting point. Read the text before you save it.
  • Comment Assist needs an internet connection. Offline, the app says “No Internet: Please check your internet connection and try again.”
  • Dictation also needs a connection on most phones.
  • You can also use Comment Assist on an existing comment: open its description and tap the blue sparkle button. See Edit a description.

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Leaving without saving

Tap X to leave. If you’ve typed anything, the app asks “Discard Changes: Are you sure you want to discard your changes?” Tap Discard to throw it away, or Cancel to keep editing. The Discard Changes message over the filled-in form: Are you sure you want to discard your changes? Buttons Cancel and Discard If the app closes while you’re adding a comment, for example when your phone runs low on memory, your work isn’t lost. Next time you open the Add screen on the same card in that subsection, the app asks Restore unsaved comment? (or Restore unsaved item? on a re-inspection). Restore it, or discard it to start fresh.

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Add a re-inspection item

On a re-inspection report, tap Add Item on the purple Reinspection card. Add Reinspection Item works like adding a defect, plus a Resolution Status: Resolved, Unsatisfactory or Unresolved. Comment Assist and Save to Template aren’t available for re-inspection items.

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Common questions

Something required is missing. Every comment needs a name. A defect also needs a category, a multiple-choice comment needs options, and a text comment needs a description.
Only if you turned on Save to Template before you created it, and then synced. Otherwise it’s only in this report.
Your company needs Hive AI turned on. It also doesn’t show for re-inspection items.
Yes. Everything it fills in is a normal field you can change before, or after, you tap Create Comment.

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Where to go next

Last modified on October 25, 2026