Comments in the Hive Inspect Mobile Report Editor

In the mobile app: the report editor → a section → a subsection.

Every subsection holds comments, grouped in three coloured cards: Information (green), Limitations (yellow) and Defects/ Deficiencies (red). Each comment is a card you can check, expand, fill in and add photos to. This page explains every part of a comment card.

A comment card, folded

Folded defect comments in the Roof Drainage Systems subsection: Gutter Damaged, Gutter Improperly Sloped, Gutter Leakage, Gutter Loose and Gutters Missing. Each card has an empty checkbox on the left, the comment name, a pencil button, two lines of its description, and a camera and photo-library button on the right. At the bottom an Add Comment button

Part	What it does
Checkbox	Turns the comment on, so it goes in the report. On a defect, it means you found that defect. Information questions with choices or text don’t have one.
Name	Tap it to open (expand) the comment, or to fold it again.
Red flag next to the name	The comment is flagged for attention. See Flag a comment.
Pencil	Renames the comment in this report.
Two grey lines	The start of the comment’s description, the text that goes in the report.
Camera button	Takes photos for this comment. A number on it shows how many photos and videos it has.
Photo library button	Adds photos from your phone’s library.

Adding a photo or video to a comment turns it on for you. When you tick a checkbox, the comment opens so you can add photos straight away. You can turn that off in My Profile → Comment Auto-Expand.

Card colours

Colour	Means
Green	An Information comment.
Yellow	A Limitations comment.
Blue	A defect in your blue category, for example Maintenance Items.
Orange	A defect in your orange category, for example Recommendations.
Red	A defect in your red category, for example Safety Concerns.
Purple	A Reinspection item on a re-inspection report.

Your company names the three defect categories in Report Customization on the dashboard. The app shows them by colour. See Customize your reports.

The Main & Subpanels subsection of Electrical with the Information card folded (5), an empty Limitations card (0) and Defects/ Deficiencies (8). The first defect, Breaker Incorrectly Wired, is checked and tinted red. The ones below, Inadequate Ground and Incompatible Meter Base, are unchecked and tinted orange

Multiple choice

The Inspection Details General subsection: rating buttons with IN selected, the Information card (6) and the In Attendance question expanded, with options Client and Client's Agent selected in blue and Home Owner and Listing Agent not selected, an Add button, six media buttons, a Description box (Tap to add description) and Save to Template, Duplicate and delete buttons

Tap options to select them. You can select more than one. Tap a selected option again to clear it. To use an answer that isn’t listed, tap + Add, type it in Enter new option… and tap Add & Select. The new option is added to this comment in this report and selected.

The In Attendance question with a new-option box open: Enter new option..., a red Cancel button and a greyed-out Add & Select button

Answering every multiple-choice and text question in a subsection’s Information card is what marks the subsection as visited. See When a section counts as visited.

Text answers

A text comment shows its answer in a box, for example the temperature on the day.

The Temperature comment expanded: a box with 58°F and an edit icon, six media buttons, a Description box and Save to Template, Duplicate and delete buttons

Tap the box to open Edit Field, type the answer, and tap Save. You can format it with the toolbar (bold, lists, size, colour and more). X closes without saving.

The Edit Field screen for Temperature with a formatting toolbar (bold, italic, underline, bulleted and numbered lists, alignment, size, text colour, highlight, link, video, source, table and clear formatting), the text 58°F, an X button and a Save button

Defects

A defect has more parts than other comments. Tick it, then tap its name to open it:

The checked defect Downspouts Drain Near House, expanded: six media buttons (camera photo, camera video, location tags, photo library, video library and flag), two photos with red remove buttons, and the Description: One or more downspouts drain too close to the home's foundation. This can result in excessive moisture in the soil at the foundation, which can lead to foundation/structural movement. Recommend a qualified contractor adjust downspout extensions to drain at least 6 feet from the foundation

The lower part of the same defect: the end of the description, a blue Category button, a service box reading Gutter Contractor with a down arrow, Est. Cost $150 - $300, Est. Timeline Within 30 days, and Save to Template, Duplicate and delete buttons

Part	What it does
Photos	The photos and videos for this defect. See Photos and media.
Description	The text the client reads. Tap it to edit.
Category	The coloured button. Tap it to switch between your blue, orange and red categories. The card’s colour changes with it.
Service	Who should fix it, for example Gutter Contractor. Tap to pick from your company’s list. You can search it.
Est. Cost	An estimated repair cost, for example “$150 - $300”.
Est. Timeline	When to fix it, for example “Within 30 days”.

The service list searched for contractor: 39 results found, starting with Cabinet Contractor, Carpentry Contractor, Chimney Repair Contractor, Concrete Contractor, Countertop Contractor, Deck Contractor and Door Repair and Installation Contractor

The services come from your company’s list on the dashboard. See Recommendation services. Est. Cost and Est. Timeline are optional. When you fill them in, they show under the defect in the client’s report. Every defect you turn on is also listed in the Defect Summary.

Edit a description

Tap Description on any comment to open the editor:

The Comment Description screen for Downspouts Drain Near House: an X button, a blue sparkle button, a Save button, a formatting toolbar, and the description text in four paragraphs

Type and format the text with the toolbar: bold, italic, underline, lists, alignment, text size, colour, highlight, links, videos, tables and clear formatting.
Tap Save to keep it, or X to close without saving.
The blue sparkle button writes a new description with Hive Comment Assist, based on the comment’s name. It replaces the text in the editor, so check it before you tap Save. See Add a comment.

The description you change here is only changed in this report. To change it for future reports too, use Save to Template (below).

Photos and media

An open comment has six buttons for photos and videos. Press and hold a button to see its name.

Button	What it does
Camera	Takes photos with the Hive camera.
Video camera	Records a video.
Location pin	Adds location tags, such as “Kitchen” or “Rear”. It turns blue when the comment has tags.
Photo library	Adds photos from your phone, up to 150 at a time.
Video library	Adds videos from your phone, each under 6 minutes.
Flag	Flags the comment for attention.

A comment can hold up to 150 photos and 10 videos. Under the buttons you’ll see each one as a thumbnail:

Tap a photo to annotate it. See Photos, videos and annotations.
Tap a video to play it and add a caption.
Press and drag a thumbnail to change the order.
Tap the red x to remove one (you’re asked first).

Flag a comment

Flag a comment you need to come back to, such as something to check with a specialist or a photo to retake.

Open the comment.
Tap the flag button. It turns red and a red flag shows next to the comment’s name, its section and the Sections list.
Tap it again to remove the flag.

The Siding, Flashing & Trim subsection with Information folded, an empty Limitations card, and Defects/ Deficiencies (11) starting with the checked Loose Boards comment with a red flag next to its name

A report with flagged comments can’t be published until you remove the flags. To find them all, use the flag filter in search.

Save to Template, Duplicate and Delete

At the bottom of an open comment:

Button	What it does
Save to Template	Also saves this comment to the template the report came from, so future reports have it. Turn it on, then sync. Photos, location tags and other report-only details aren’t saved to the template. See Saving comments to the template.
Duplicate	Adds a copy of the comment right away, for example for a second, similar defect.
Trash	Deletes the comment from this report, after you confirm.

The Delete Field message: Are you sure you want to delete Downspouts Drain Near House? This action cannot be undone. Buttons Cancel and Delete

To rename a comment in this report, tap the pencil next to its name, type the new name and tap Save.

The Edit Field Name box with the text Gutter Damaged and Cancel and Save buttons

Illustrations

Some template comments come with illustrations, for example a diagram of proper downspout drainage. They show at the bottom of the open comment. Tap one to view it full screen, pinch or double-tap to zoom, and swipe between them.

Re-inspection items

On a re-inspection report, each subsection has a purple Reinspection card with the defects from the original report:

Original Description and Original Photos show what the original report said. The original photos are view only.
Tick an item to work on it. Then set its Status: Resolved, Unsatisfactory or Unresolved, add Reinspection Notes and add new Reinspection Photos.
The item’s name turns green when resolved and yellow when unsatisfactory.
Add Item adds an item that wasn’t in the original report. Only items you added can be renamed or deleted.

See Re-inspections.

Common questions

Why did a comment turn on by itself?

Adding a photo or video to a comment turns it on. Untick it if you don’t want it in the report; the photos stay.

How do I change a defect's category on my phone?

Open the defect and tap the coloured Category button under the description. Each tap moves it to the next of your blue, orange and red categories, and the card’s colour changes with it.

Where do I set the defect category names?

On the dashboard, in Report Customization. The app shows the three categories by colour (blue, orange, red).

I changed a description. Will my next report have it?

No, only this report. Turn on Save to Template on the comment and sync, and the template gets it too.

Why can't I publish the report?

It probably has flagged comments. Find them with the flag filter in search, then tap each flag to remove it.

How do I stop comments opening when I tick them?

Turn off Auto-Expand on Check in My Profile → Comment Auto-Expand.

Where to go next

Add a comment: write your own comment on site.
Photos, videos and annotations: the camera and drawing on photos.
Defect Summary: every defect in one list.

​A comment card, folded

​Card colours

​Multiple choice

​Text answers

​Defects

​Edit a description

​Photos and media

​Flag a comment

​Save to Template, Duplicate and Delete

​Illustrations

​Re-inspection items

​Common questions

​Where to go next